Services A-Z (196)

Static IP addresses are needed for certain equipment

Support issues directly related to Application Manager (UC4).

The Colorado School of Mines One Card is a Visa Procurement card issued through US Bank.

For Library related questions, please visit the Arthur Lakes Library website or submit questions via the Ask A Librarian form.

A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.

Report (non-Urgent) Issues related to instructional technology in classrooms

ITS maintains disaster-recovery backups of ITS-managed institutional servers.

Request new or different levels of access to Banner.

Request projects to enhance or maintain Banner usability and functionality

Request help with problems or issues with Banner

Request an estimate of cost or request new wiring in support of both networking and telephone.

Submit an issue regarding an existing Exchange or Office 365 calendar.

Submit a request for a new shared calendar or to add people to an existing shared calendar.

Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.

Request access to technology in a specific classroom.

Something is broken or not working in a computer lab.

Request new or modified Cognos access.

Request an enhancement or report a problem with a Cognos report.

Report a problem when running a Cognos report.

This service is for picking up old or unwanted computer equipment.

Request for a new Software Install or Upgrade. This includes upgrades from Windows 7 to Windows 10.

Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.

Let us set up and configure your new computer

I have an idea but I would like to talk to someone about it before I move forward.

Submit your ideas for features for the COVID Health Screening Website/App

Request a Travel Expense Report be created for you or someone else who has Chrome River access.

A report requesting pre-approval for a future trip.

A Travel Expense Form (TE) is used to request reimbursement for individuals not in the Chrome River system, this can be non-employees, undergraduate students and more. These reimbursements should only be for travel-related expenses. This is a request for MAPS to create and submit a TE for you.

A Voucher Reimbursement Request (VR) is used to document non-travel expenses paid out of pocket and request reimbursement for individuals, not in the Chrome River system, this can be non-employees, undergraduate students and more.

Request accounts/access for long-term guests and affiliates, or to temporarily extend access for an existing Mines computer user who does not have current student or employee status.

Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.

The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.

Dependents of eligible employees may attend the Colorado School of Mines at a reduced tuition rate.

Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.

Request new digital signage set ups or content to be displayed on signs other than your own.

Use this service to report an issue where DocuSign is not working as expected.

Access for Downloadable Software Products.

Request a certificate that declares your emails are certified to be from you.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), MailMan lists, aliases, distribution lists, etc.

Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.
Request a new email distribution list, MailMan list, or shared mailbox.

Service for External Requests to Mines for Employment Verification

Report an issue when something is not working as expected with ePrint.

Report issues with using the EvaluationKit service

Issues regarding Evisions FormFusion

Issues regarding access to Evisions IntelleCheck

The Mines Registrar's office can help with needs regarding Faculty Services in Banner.

Request access be granted or removed from department drive or file shares, groups, workstations, or printers.

Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.

Use this service to request an increase in the limit for your Mines Shared Drive, also known as your file storage quota.

For Financial Aid related questions, visit the Financial Aid Office website or send email.

Forgot your Mines username? If you've already run account claim or were assigned a Mines username (used for logging into Mines computing services), we can look it up!

MAPS is modifying the graduate student contract submission process. Select this service for more details.

For Graduate Studies related questions, visit the Graduate Studies website or send email via ...

Something isn't working with a computer, peripheral, or a program.

Instructions and resources for changing or segmenting your payroll direct deposit accounts.

A 457b plan is a supplemental retirement plan for employees who meet eligibility criteria.

How to make changes to your W-4 Withholding. Please note all employees must complete their W-4 in person at MAPS.

Request HPC application-related support, such as installation, version upgrades and troubleshooting.

Use this service to request troubleshooting and support for issues not specified elsewhere in this category.

Request initial access to Wendian and/or AuN for your research group's project. Proposal must be filled out by PI.  The purpose of proposals is to obtain information vital to Mines' continued support of on-premise HPC platforms and to verify grant tracking procedures.

Request access to HPC platforms: Wendian, AuN and/or Mio. If you are a student, your request must be accompanied by written approval from your PI. If you are a visiting professional or returning student, please submit the Custom Role Authorization form, and state your need for HPC access.

Use this service when you need to submit a request to either Mines Administrative Processing Services (MAPS) or ITS, but don't see a service listed in Mines Help Center that fits the description of the service that you require.

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

This service is for any questions or concerns regarding the use, control or disclosure of personal information. This is not for technical requests for systems, but rather for questions, concerns, or incidents around privacy rights and related compliance requirements.

Use this service to request suppport with shared network printers or directly connected personal printers

Request help with integration of banner feed

Request an exchange (or feed) of data/integration with Banner and another application for the purposes of populating data.

Request a new cognos report or submit a suggestion for updating a current report.

Request assistance with your data needs.

Request a data research or analytics project based on a question you are trying to answer using data.

If you are one of our external partners, please use this form to request information about Mines.

Request assistance with using Qualtrics Survey tool or survey development.

Request a new dashboard or submit a suggestion for a current dashboard.

Use this service for employees who will be changing positions or transferring departments at Mines and need to have their account access changed to correspond with their new role, while also ensuring the access previously in place is removed, if appropriate.

ITS controls a fleet of Windows laptops available for checkout via the Mines Service Center (MSC).

Request help with remote access to Library journals and databases.

Report an issue with Live Lecture Capture (LLC)

Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.

If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

To submit general login questions or request login access for various Mines computing services. Such as, but not limited to: login access for Mines Help Center, local admin login for desktops, Scantron scanning, Email Display Name Change.

It depends. See following scenarios for answers & details.

Use this service to report an issue with Microsoft Azure Dev Tools (Formerly Imagine) or VMAP. The Mines subscription gives students access to download select academic Microsoft software applications for free or at a reduced cost.

Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.

Up until October 16, 2020, Microsoft included a feature which allowed users to call into a Teams meeting using a telephone number. Use this service to request a license from Mines to re-enable this feature for your user account.

To report an emergency, call 9-1-1. The Mines Alerts System keeps you informed in the event of a campus emergency. This system is an emergency notification service that allows university officials to quickly communicate emergency messages to students, faculty, and staff via cell phone text and voice messages, and on-campus email and phone messages.

For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.

If you'd like to see something new in Mines Help Center or require additional new access to the software appliance, you may submit a ticket to contact the ITS system administrators for this service.

Something is not working as you'd expect with a Mines Help Center page, feature, or component.

Report an issue with the Mines Mobile App -- The 'M'.

Suggest or request a new Mines Mobile App feature.

This service is used to determine if additional support is needed for materials and tools in the online environment.

IT starts here! Connect with Information & Technology Solutions in the way you want to get your support: in-person, over the phone, or right here in Mines Help Center with a Service Request.

Use this service to schedule an appointment with an MSC consultant for remote support or our drop-off service using the "Zinnia" Lockers.

The Mines Technology Museum is a joint collaboration project between ITS and the Arthur Lakes Library, connecting technology from Mines' history to today's modern learning environment.

Report a Mines Website issue.

An unplanned interruption to your Mines' Multifactor (also called 2-factor) Authentication experience, which can include issues with the Service Provide (DUO) directly or a lost/forgotten device.

Multi-factor authentication (MFA) makes accounts more secure by requiring approval via a second method (generally a mobile phone) to log into particular, critical services. DUO is the system by which Mines allows for multi-factor authentication. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.

Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.

Report Networking Access or Connection Issue.

Installation and updates of network (floating or shared) licenses.

Request a Network Port Activation.

Use this service to request a new digital workflow for use with OnBase by Hyland.

Prior to purchasing or installing software, a review process is required to ensure that software used at Mines complies with a variety of Mines policies, requirements and best practices. Use this service to initiate that process. Please be prepared prior to starting the submission process, as the form requires specific pieces of information and can not be saved for retrieval and later edits.

Request support for an upcoming office move involving telephone and/or technology equipment relocation.

ORA partners with campus in all business and administrative needs of Mines sponsored research. For ORA related questions, visit the ORA website or send email via ...

Report connectivity issue with Konica/Minolta Printing Service or other office printers.

Something is not working with a Microsoft Office product or Office365. Make sure to login as user@mines.edu and not user@mymail.mines.edu.

Use this service to request Document Management items in OnBase by Hyland (formerly BDM).

Use this service report any issues using the OnBase platform by Hyland.

Report Issue with Oreprint Service or Station.

Request Oreprint Services or Supplies.

Request support for a 3rd-party Business Service or Application not otherwise listed.

Request ITS support for one of the following enterprise systems: AIM, ARMS, Beacon, Bright Horizons, Convercent, CRS, EAB, FAMIS, Fusion, Heartland, Key Systems, Lenel, MEA, MyPhoto, PageUp, StarRez, T2 Parking, TeamDynamix, and University Tickets.

The Participant Agreement and Payment Request Form is used to communicate general information and specific eligibility requirements to participants receiving a stipend allowance payment and any other type of financial support through a sponsored program.

Submit invoices that are ready to be paid.

The PCI cardholder data environment (CDE) is comprised of. people, processes, and technologies that store, process, or transmit cardholder data or. sensitive authentication data. Use this service to initiate the review process associated with a CDE change.

Report messages trying to steal your information or identity. (Do NOT use for general SPAM reporting)

Request to print a poster using one of ITS's large format poster plotter printers located in the Mines Service Center main office in CTLM 156.

Do you need help with a project? The PPM group is a resource to help you with all aspects of your projects.

Classes are offered in Project Management and the TeamDynamix tool to increase the understanding of both the processes and tool and make people more effective in their use of them.

Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system. They can also be smaller efforts to enhance or modify existing systems

How to get educational discounts

Purchase a new office printer.

How to acquire premium Adobe products

Request a new purchase or support making a technology purchase.

If you’re a student having persistent issues with your technology, raise your hand! This service is here for you to get the hardware assistance you need to continue your studies. Supplies are limited and will be available on a first come, first served basis.

These reports are considered “Voucher/Procurement” in Chrome River and are used to document department expenditures paid for on a One Card.

Use this service to connect with staff in the Registrar's Office to help you with your academic issues or inquiries such as enrollment verification letters, official transcript requests, registration help, graduation audits, and various academic forms.

Remove a previously assigned static IP address.

Use this service to report unexpected issues experienced using BlasterBot, the ITS chatbot powered by Ivy.ai.

A service to report an issue or ask a question regarding the leave calendar or policies.

The required process to report a lost One Card.

Request help for when your time-sheet in Trailhead is not visible.

Request help when you can see, but not edit your time sheet in Trailhead.

Obtain an explanation and resolve your One Card declination.

Report used to document non-travel related out of pocket expenses for which you are requesting reimbursement.

Gift cards are authorized only under certain conditions and can, therefore, be purchased by the MAPS department only through a Mines Help Center ticket request.

Some Cardholders have extenuating circumstances that require an adjustment to the standard One Card limits. Cardholders can request either general adjustments or an event exception.

Change vacation days, sick days, or leave calendar approver.

401(k) and 403b are retirement savings plans sponsored by Mines.

An employment verification letter is used to confirm a person's employment dates, salary, and job title.

Request this service if you require an allocation table, list of outstanding items for an individual or department, or copies of processed Chrome River reports.

Request this service for employees or graduate students who need to be activated or added to the Chrome River Software system.

Frosch is the Sanctioned Travel Agency for Mines

Chrome River training specific to One Card or travel reconciliation.

Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.

Changes in Chrome River can be made to update delegates, approval delegates, "reports to," and/or have charges re-assigned when necessary.

A Travel Authorization (TA) is a report requesting prior authorization for a future trip which help Mines secure funding for travel expenses.

Request assistance with technology-related research needs.

Request the creation of a new Orebits Share

Request a modification to an existing Orebits Share

MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.

You may also report an issue for other non-MultiPass credentials that ITS helps manage.

Users returning to Mines will need to submit a request with ITS in order to restore access to their account.

- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) a working, non-Mines email address for the returning person.
- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service above (https://mines.teamdynamix.com/TDClient/1946/Por...

Use this service to renew the license or licenses for existing software that was approved previously.

Something is not working in the way I'd expect or I've experienced an interruption to an IT service.

Request a privileged account for a student employee.

This service is to submit a Travel Expense Report (TE) that I have already created for myself or someone else.

For departments to submit new undergraduate student contracts.

For departments to submit revisions to undergraduate student contracts.

Payroll Reallocation is used to specifically redistribute payroll charges for a specified pay period from one Index fund to another.

A Travel Authorization (TA) is a pre-approval for future travel.

Used Mines computers in good condition will be reallocated without charge by ITS.

Request voice conferencing, new telephone service or a phone-related change to existing service.

Report telephone related trouble

Suggest a new feature or portlet to be added to Trailhead.

Report a Trailhead issue.

Ask MAPS a Travel and Reimbursement related question, or review frequently asked Travel and Expense questions.

Allows for a department to terminate a current undergraduate student position in the system.

In the event of a computing problem affecting a class currently in session only, please call 2345 (303-384-2345) for fastest service.

ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.

Employees who commute more than 15 miles to get to work can use vanpool, a low-cost program that provides vans, insurance and fuel for commuters to travel together to work.

Use this service for help with VDI/VTL offerings - particularly if you are using this in regards to a Mines Online course. Using a Virtual Desktop environment allows students to access and run specialized software they might not otherwise have access to on their personal computers.

Used to establish or reestablish a vendor Campus Wide ID (CWID) for payments.

Report a Virus/Malware infection

Request Voicemail Support, including password resets and mailbox issues.

Report an issue with a web application such as: Career Day Registration applications, Daily Blast, Excused Absence Reporting, Online Directory Search, Online PDF Directories, Pandemic Flu Reporting, Student Clearinghouse, Vacation/Sick Leave Reporting.

Request a new web application or a change/addition to an existing web application to function within the Mines online environment.

Use to create https secure web pages

Suggest or request a new feature to be added to the Mines web site.

Bank wire transfers are used almost exclusively for international payments.

Submit A Request to Sponsor Wireless Guest Access for an Individual or Group

You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.

Ask Zoom-related questions or request a specific Zoom set-up.

Report Issue using the Zoom video conferencing platform on campus.

A temporary Zoom site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.