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Services or Offerings?
Static IP addresses are needed for certain equipment

Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.

Support issues directly related to Application Manager (UC4).

For Library related questions, please visit the Arthur Lakes Library website or submit questions via the Ask A Librarian form.

A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.

Report (non-Urgent) Issues related to instructional technology in classrooms

ITS maintains disaster-recovery backups of ITS-managed institutional servers.

Request new or different levels of access to Banner.

Request projects to enhance or maintain Banner usability and functionality

Use this service to report unexpected interruptions or other issues with Banner.

Request an estimate of cost or request new wiring in support of both networking and telephone.

Submit an issue regarding an existing Exchange or Office 365 calendar.

Submit a request for a new shared calendar or to add people to an existing shared calendar.

Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.