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Applications Manager (UC4) Support
  1. Services
  2. Business & Administrative Services
  3. Banner
Support issues directly related to Application Manager (UC4).
Canvas 24x7 Support Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.
Canvas Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.
Classroom Lab Issue
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
Something is broken or not working in a computer lab.
Cognos Access Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request new or modified Cognos access.
Cognos Enhancement/Management Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request an enhancement or report a problem with a Cognos report.
Cognos Issues (Errors)
  1. Services
  2. Business & Administrative Services
  3. Cognos
Report a problem when running a Cognos report.
Computer Software Installation or Upgrade
  1. Services
  2. Software
Request for a new Software Install or Upgrade. This includes upgrades from Windows 7 to Windows 10.
COVID Health Screening Website/App | Feature Request
  1. Services
  2. Software
Submit your ideas for features for the COVID Health Screening Website/App
COVID Health Screening Website/App | Technical Support
  1. Services
  2. Software
Cybersecurity Issue or Concern
  1. Services
  2. Information Security
Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Cybersecurity Suggestion, Inquiry, or Request
  1. Services
  2. Information Security
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
Dependant Tuition Reduction
  1. Services
  2. MAPS
  3. Payroll and HR Transactions
Dependents of eligible employees may attend the Colorado School of Mines at a reduced tuition rate.
Downloadable Software Information
  1. Services
  2. Software
Access for Downloadable Software Products.
Email Certificate Request
  1. Services
  2. Information Security
Request a certificate that declares your emails are certified to be from you.