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Services or Offerings?
Access Services Key Requests
  1. Services
  2. IT Facilities
This Mines Help Center service links to the Mines Facilities Management site for access services.
Add Static IP Request
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. Networking
Static IP addresses are needed for certain equipment
Alumni Email Access Request For Previous Graduates
  1. Services
  2. Logins & User Accounts
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Alumni Email Password Reset
  1. Services
  2. Email / Calendar
This service is for people with an Alumni license who have forgotten their password and need it reset.
Applications Manager (UC4) Support
  1. Services
  2. Business & Administrative Services
  3. Banner
Support issues directly related to Application Manager (UC4).
Arthur Lakes Library Questions
  1. Services
  2. None
For Library related questions, please visit the Arthur Lakes Library website or submit questions via the Ask A Librarian form.
Audio Visual & Classroom Technology/AV Request
  1. Services
  2. Teaching & Learning
A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.
Audio Visual (AV) & Podium Issues
  1. Services
  2. Teaching & Learning
Report (non-Urgent) Issues related to instructional technology in classrooms.
Backup/Restore Request
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. File storage
ITS maintains disaster-recovery backups of ITS-managed institutional servers.
Banner Access
  1. Services
  2. Business & Administrative Services
  3. Banner
Request new or different levels of access to Banner.
Banner Enhancement/Maintenance Request
  1. Services
  2. Business & Administrative Services
  3. Banner
Request projects to enhance or maintain Banner usability and functionality
Banner Issue
  1. Services
  2. Business & Administrative Services
  3. Banner
Use this service to report unexpected interruptions or other issues with Banner.
Business Services Functional Support Request
  1. Services
  2. Business & Administrative Services
  3. Business Services Functional Support
Cabling and Wall Jack Requests
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
Request an estimate of cost or request new wiring in support of both networking and telephone.
Calendar Issue
  1. Services
  2. Email / Calendar
Submit an issue regarding an existing Exchange or Office 365 calendar.