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- Services
- IT Facilities
This Mines Help Center service links to the Mines Facilities Management site for access services.
- Services
- ADA Accessibility
Report digital content or software at Mines that is not accessible / Request Remediation of inaccessible digital content at Mines
- Services
- Logins & User Accounts
All access related requests can be submitted here.
- Services
- Logins & User Accounts
This service provides a way to request administrative privileges to a Mines-owned computer or device.
- Services
- SAIL
2023-2024 Faculty and Staff Student Organization Advisors.
- Services
- Business & Administrative Services
- Banner
Support issues directly related to Application Manager (UC4).
- Services
- Business & Administrative Services
- Business Services Functional Support
- Services
- Teaching & Learning
- Canvas
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as Mines IT.
- Services
- Teaching & Learning
- Instructional Learning Technology
Something is broken or not working in a computer lab.
- Services
- Business & Administrative Services
Request access, transfer, or build new AWS accounts for research students or staff.
- Services
- Teaching & Learning
- Instructional Learning Technology
Use this service for help with Citrix-based Virtual desktop, which is starting as a pilot for the Fall 2023 semester.
- Services
- Business & Administrative Services
- Cognos
Request new or modified Cognos access using this service.
- Services
- Business & Administrative Services
- Cognos
Request an enhancement or report a problem with a Cognos report.
- Services
- Business & Administrative Services
- Cognos
Request Support for unexpected interruptions experienced with Cognos reporting using this service.
- Services
- Software
Use this request for assistance with a software installation or upgrade.