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This Mines Help Center service links to the Mines Facilities Management site for access services.

Support issues directly related to Application Manager (UC4).


Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.

Something is broken or not working in a computer lab.

Request access, transfer, or build new AWS accounts for research students or staff.

Request new or modified Cognos access using this service.

Request an enhancement or report a problem with a Cognos report.

Request Support for unexpected interruptions experienced with Cognos reporting using this service.

Submit a purchase request to the SAIL office.

Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.

The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.

Degree Works is an online advising tool to help monitor students’ progress toward degree completion.