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Services or Offerings?
Access Services Key Requests
  1. Services
  2. IT Facilities
This Mines Help Center service links to the Mines Facilities Management site for access services.
Applications Manager (UC4) Support
  1. Services
  2. Business & Administrative Services
  3. Banner
Support issues directly related to Application Manager (UC4).
Business Services Functional Support Request
  1. Services
  2. Business & Administrative Services
  3. Business Services Functional Support
Canvas 24x7 Support Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.
Canvas Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.
Classroom Lab Issue
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
Something is broken or not working in a computer lab.
Cloud Request - AWS Accounts
  1. Services
  2. Business & Administrative Services
Request access, transfer, or build new AWS accounts for research students or staff.
Cognos Access Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request new or modified Cognos access using this service.
Cognos Enhancement/Management Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request an enhancement or report a problem with a Cognos report.
Cognos Issue
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request Support for unexpected interruptions experienced with Cognos reporting using this service.
Create Purchase Request
  1. Services
  2. SAIL
Submit a purchase request to the SAIL office.
Cybersecurity Issue or Concern
  1. Services
  2. Information Security
Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Cybersecurity Suggestion, Inquiry, or Request
  1. Services
  2. Information Security
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
Degree Works Support
  1. Services
  2. Business & Administrative Services
  3. Degree Works
Degree Works is an online advising tool to help monitor students’ progress toward degree completion.
Domain Name System (DNS) Change Request
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. Networking