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Canvas 24x7 Support Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.
Canvas Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.
Classroom Lab Issue
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
Something is broken or not working in a computer lab.
Cognos Access Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request new or modified Cognos access.
Cognos Enhancement/Management Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request an enhancement or report a problem with a Cognos report.
Cognos Issues (Errors)
  1. Services
  2. Business & Administrative Services
  3. Cognos
Report a problem when running a Cognos report.
Computer Software Installation or Upgrade
  1. Services
  2. Software
Request for a Software Installation or Upgrade. This includes upgrades from Windows 7 to Windows 10.
Cybersecurity Issue or Concern
  1. Services
  2. Information Security
Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Cybersecurity Suggestion, Inquiry, or Request
  1. Services
  2. Information Security
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
Dependant Tuition Reduction
  1. Services
  2. MAPS
  3. Payroll and HR Transactions
Dependents of eligible employees may attend the Colorado School of Mines at a reduced tuition rate.
Downloadable Software Information
  1. Services
  2. Software
Access for Downloadable Software Products.
Email Certificate Request
  1. Services
  2. Information Security
Request a certificate that declares your emails are certified to be from you.
Faculty Services Self-Service Banner Request
  1. Services
  2. Business & Administrative Services
  3. Banner
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
File Storage Access Issue
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. File storage
Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.
File Storage Quota Request
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. File storage
Use this service to request an increase in the limit for your Mines Shared Drive, also known as your file storage quota.