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Services or Offerings?
Access Services Key Requests
  1. Services
  2. IT Facilities
This Mines Help Center service links to the Mines Facilities Management site for access services.
Accessibility Request
  1. Services
  2. ADA Accessibility
Report digital content or software at Mines that is not accessible / Request Remediation of inaccessible digital content at Mines
Accounts, Passwords & Access
  1. Services
  2. Logins & User Accounts
All access related requests can be submitted here.
Administrative Privilege Request
  1. Services
  2. Logins & User Accounts
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Advisor Agreement
  1. Services
  2. SAIL
2023-2024 Faculty and Staff Student Organization Advisors.
Applications Manager (UC4) Support
  1. Services
  2. Business & Administrative Services
  3. Banner
Support issues directly related to Application Manager (UC4).
Business Services Functional Support Request
  1. Services
  2. Business & Administrative Services
  3. Business Services Functional Support
Canvas Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as Mines IT.
Classroom Lab Issue
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
Something is broken or not working in a computer lab.
Cloud Request - AWS Accounts
  1. Services
  2. Business & Administrative Services
Request access, transfer, or build new AWS accounts for research students or staff.
Cloud VDI Support
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
Use this service for help with Citrix-based Virtual desktop, which is starting as a pilot for the Fall 2023 semester.
Cognos Access Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request new or modified Cognos access using this service.
Cognos Enhancement/Management Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request an enhancement or report a problem with a Cognos report.
Cognos Issue
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request Support for unexpected interruptions experienced with Cognos reporting using this service.
Computer Software Installation or Upgrade Request
  1. Services
  2. Software
Use this request for assistance with a software installation or upgrade.