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This Mines Help Center service links to the Mines Facilities Management site for access services.

Report digital content or software at Mines that is not accessible / Request Remediation of inaccessible digital content at Mines

All access related requests can be submitted here.

This service provides a way to request administrative privileges to a Mines-owned computer or device.

Support issues directly related to Application Manager (UC4).

Request help or feature support from Mines resident Canvas resources.

Something is broken or not working in a computer lab.

Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.

Request access, transfer, or build new AWS accounts for research students or staff.

Use this service for all Cloud VDI requests.

IT will provide employees with one of our PC or Mac standard devices.

Use this request for assistance with a software installation or upgrade.

Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.

The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.