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Services or Offerings?
Access Services Key Requests
  1. Services
  2. IT Facilities
This Mines Help Center service links to the Mines Facilities Management site for access services.
Accessibility Request
  1. Services
  2. Accessibility
Report digital content or software at Mines that is not accessible / Request Remediation of inaccessible digital content at Mines
Accounts, Passwords & Access
  1. Services
  2. Logins & User Accounts
All access related requests can be submitted here.
Advisor Agreement
  1. Services
  2. SAIL
2023-2024 Faculty and Staff Club and Organization Advisors
Applications Manager (UC4) Support
  1. Services
  2. Business & Administrative Services
  3. Banner
Support issues directly related to Application Manager (UC4).
Business Services Functional Support Request
  1. Services
  2. Business & Administrative Services
  3. Business Services Functional Support
Canvas 24x7 Support Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.
Canvas Request
  1. Services
  2. Teaching & Learning
  3. Canvas
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.
Classroom Lab Issue
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
Something is broken or not working in a computer lab.
Cloud Request - AWS Accounts
  1. Services
  2. Business & Administrative Services
Request access, transfer, or build new AWS accounts for research students or staff.
Cognos Access Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request new or modified Cognos access using this service.
Cognos Enhancement/Management Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request an enhancement or report a problem with a Cognos report.
Cognos Issue
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request Support for unexpected interruptions experienced with Cognos reporting using this service.
Create Purchase Request
  1. Services
  2. SAIL
Submit a purchase request to the SAIL office.
Cyber Infrastructure &  Advanced Research Computing (CIARC) Services
  1. Services
  2. Research / High Performance Computing (HPC)
The CIARC team supports advanced computation research at Mines.