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Services or Offerings?
This Mines Help Center service links to the Mines Facilities Management site for access services.

Static IP addresses are needed for certain equipment

Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.

This service is for people with an Alumni license who have forgotten their password and need it reset.

Support issues directly related to Application Manager (UC4).

For Library related questions, please visit the Arthur Lakes Library website or submit questions via the Ask A Librarian form.

A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.

Report (non-Urgent) Issues related to instructional technology in classrooms.

ITS maintains disaster-recovery backups of ITS-managed institutional servers.

Request new or different levels of access to Banner.

Request projects to enhance or maintain Banner usability and functionality

Use this service to report unexpected interruptions or other issues with Banner.


Request an estimate of cost or request new wiring in support of both networking and telephone.

Submit an issue regarding an existing Exchange or Office 365 calendar.