Service Description
Request an installation or upgrade to an approved software title on your Mines computer or device. Some titles are licensed under an institutional or enterprise license. Otherwise, it is the responsibility of the requester to make the purchase and secure the licensing.
This service includes installing printer or device drivers and upgrades to existing software.
Some approved software titles can be self-installed through the appropriate App Store on your device (being on campus or connection to VPN is required):
- Mac - Look for this program:
Open a finder window in the bottom left of your desktop > Browse to Applications folder > Click on the Mines Self Service application and log in > Choose the application you would like to install > Click Install
- Windows - Look for this program:
Click the Start button in the bottom left of your desktop > Type "Software Center" > Click on the Software Center application > Choose the application you would like to install > Click Install
Audience
Students, Faculty, Staff
Service Levels
Full support is provided for Mines-owned computers. Students may also bring their computer to the IT Service Desk for advice and guidance with software.
Software is not installed in classrooms/labs during the semester.
Requirements
In addition to having appropriate licenses in place, all software must be reviewed. This starts with the Software Review Process. In cases where IT does not have a copy of the license agreement, it is the responsibility of the requester to obtain it and assert compliance.
Service Charges
None
Requesting the Service
Documentation
Further information may be found in the software category of our Knowledge Base.