Computer Software Installation or Upgrade

Service Description

Request for a Software Installation. Some titles are licensed under an institutional or enterprise license. Otherwise, it is the responsibility of the requestor to make the purchase and secure the licensing. In most cases, ITS will be able to download the software for installation.

This service includes upgrades to existing products such as Office and Windows, and upgrades from Windows 7 to Windows 10.

Audience

Students, Faculty, Staff

Service Levels

Full support is provided for school-owned computers, though the support in many cases may be provided using remote administration tools. Students may bring their computer to the Mines Service Center (MSC) for assistance. Support is provided in terms of advice and guidance. Installations on personally owned faculty and staff computers will also be supported in terms of advice and guidance.

Software is not installed in classroom/labs during the semester. Software for labs must be requested in Spring for Fall semester and in Fall for Spring semester.

Requirements

All software must be licensed and its use must comply with the terms of the license agreement. In cases where ITS does not have a copy of the license agreement, it is the responsibility of the requestor to obtain it and assert compliance.

Service Charges

None

Requesting the Service

Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the ITS homepage http://its.mines.edu/

Further guidance may be found in the software category of our Knowledgebase.