Computer Software Installation or Upgrade Request

Service Description

Request an installation or upgrade to an approved software title on your Mines computer or device. Some titles are licensed under an institutional or enterprise license. Otherwise, it is the responsibility of the requester to make the purchase and secure the licensing. 

This service includes installing printer or device drivers and upgrades to existing software.


Students, Faculty, Staff

Service Levels

Full support is provided for Mines-owned computers. Students may also bring their computer to the IT Service Desk for advice and guidance with software. 

Software is not installed in classrooms/labs during the semester. 


In addition to having appropriate licenses in place, all software must be reviewed. This starts with the Software Review Process. In cases where IT does not have a copy of the license agreement, it is the responsibility of the requester to obtain it and assert compliance. 

Service Charges


Requesting the Service



Further information may be found in the software category of our Knowledge Base.

Submit Request

Related Articles (1)

This article provides information and self-help options for accessing Adobe products at Mines. This includes help for different license options purchased previously, which may not be officially supported any longer, as well as support options through Adobe directly.


Service ID: 30630
Mon 9/24/18 4:46 PM
Thu 2/1/24 10:08 AM