Citrix ShareFile Issue or Help

Service Description

Use this service to get help or report any unexpected difficulties you experience using the Citrix ShareFile cloud-based file transfer solution.

Audience

Mines Faculty and Staff.

Requirements

Note that an existing Citrix ShareFile license through Mines should already be in place in order to use this service. If you wish to Request a license for a named user, please Request Access using this service

Service Charges

None.

Requesting the Service

Access to this service can be requested by selecting the "Report Issue" button located here on this page within Mines Help Center. You'll be asked to fill out a short form with pertinent information required and after submitting the form, your ticket request can be tracked and monitored using the "My Ticket Status" option located on the Mines Help Center homepage.

Documentation

Self-service documentation, as well as additional related information, can be found in our Mines Help Center Knowledge base, specifics most relevant to this service found within this Citrix ShareFile article.

For Additional advanced technical support on Citrix ShareFIle, Citrix has developed a comprehensive Help Center with solutions to common issues and questions. Visit their Help Center using this link: https://www.sharefile.com/support/technical-help

 
Report Issue

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Details

Service ID: 49829
Created
Thu 5/6/21 5:54 PM
Modified
Fri 5/7/21 7:45 AM