Microsoft Office 365 Issue, Product Support, or New License Request

Microsoft Office 365 is a web-based platform that offers access to a variety of Microsoft applications and services. Office 365 has a web-based version of the core Microsoft Office applications and includes Outlook, Word, Excel, PowerPoint, and OneNote, amongst many other apps. All documents created in the web-based applications are automatically saved to your OneDrive cloud storage. A full version of Office Professional Desktop for Windows, Mac and mobile devices can be downloaded through the Office 365 Portal on up to 5 devices.

Some Office 365 applications are not included in our A3 Office 365 license. If you are a Mines employee, you may use this service to request a license for these software titles, which may require a purchase. IT cannot absorb the cost for these purchases, so a department worktag will need to be provided with your ticket. 

Some 3rd-party apps, extensions, and plug-ins offered through the Office365 portal require a Software Review Request before they can be accessed.

Audience

All current Mines students and employees are provided access to the base services as part of the school’s volume license contract.

This is a cloud service available 24/7. Support is provided through the Mines Help Center. Product licenses often require several days for purchases to complete and for orders to process before access can be granted.

An active Mines user account (@mines.edu email) is required. Access to the Microsoft portal will be terminated within 30 days of separation from Mines, including access to online file storage in OneDrive.

Requesting the Service

Access to the service is automatically enabled for active user accounts and no separate request is required. However, if you're experiencing issues with an Office product, use this service to seek help or request additional access beyond the base license.

Microsoft provides a portfolio of training resources located in their Microsoft 365 Training Center. This online training can also be found using the Help option in the Microsoft Office portal or any Microsoft Office product when your device is connected to the Internet.