Knowledge Base

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Email services are available to all Mines students (MyMail), and faculty and staff (Exchange or Office 365) while they are actively enrolled or employed at Mines. Services continue during summer breaks and periods that may include study abroad, internships, sabbaticals, or extended leave. Special arrangements may need to be made during semester, or longer, absences from campus since enrollment or employment records may indicate an inactive status.

Computing accounts are available to all Mines students, faculty, and staff while they are actively enrolled or employed at the university. These services continue during summer breaks and over other periods that may include normal school holidays, study abroad, internships, sabbaticals or extended leave. Special arrangements may need to be made during the semester or longer absences from campus, or any time official records may indicate inactive employment or academic status.

ITS provides support for maintenance and troubleshooting for desktop and laptop computers, smartphones, tablets, printers, and other technology peripherals. We can also assist you with virus and malware removal.

The Colorado School of Mines has access to many software titles. That software is available to the Mines community in accordance with the license agreement for each package.

ITS supports on-campus learning environments as well as online collaboration and learning tools.

Banner, Web, Trailhead, Cognos and third-party cloud services and support are found here.

The ITS Cyber Infrastructure and Advanced Research Computing (CIARC) team works to identify research needs across the University and aims to provide over-arching services and infrastructure to further research and meet the vision set by Mines@150.

Project and Portfolio Management (PPM) is "Doing the right projects and doing projects right." It is understanding the overall project needs of the organization and providing prioritization of those needs. It is also the standardizing of the processes, methods, and technologies used in managing the projects that support Mines operational and financial goals.

Learn more about Duo Multi-Factor Authentication, Global Protect VPN, email security, and other IT security topics.

Get support using Mines Help Center, which can include issues with TeamDynamix (TDX), the solution managing both the Project Management (PPM) and the IT Service Management (ITSM) Ticketing system. Request assistance, additional access based on your role, or a new TDX configuration.

Where to find answers to frequently asked questions for first time students.

Articles (7)

Pinned Article How to Secure your Device and Enable Print Spooler Service in Windows 10 Following PrintNightmare

This article outlines the steps needed to restart the Windows Printer Spool service when it has been disabled previously, which was recommended due to the PrintNightmare vulnerability.

Step-by-Step: How can I find if I am running 32 bit or 64 bit Windows 10?

This document describes how to find what version of Windows is installed on your computer.

What are the current Computer Commons hours?

The current Computer Commons schedule is posted outside each lab. The hours for the attached ITS Mines Service Center may change based on the time of year. You For the current hours of operation, visit https://its.mines.edu/msc/.