Service Description
"Cybersecurity" is an umbrella term that refers to all aspects of information security at Mines: From technical solutions at the network, server, or application levels, to hands-on forensic analysis of Mines-owned machines involved in suspicious activities, to editing and creating new policy documents, to investigating any other issues where security is in some way bypassed or institutional data put at risk. Use this service if you have an issue relating to information security to report or have a similar concern you'd like to have addressed.
Information Security is located within the Colorado School of Mines Department of Information Technology (IT) and works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts.
Audience
Students, Faculty, Staff
Service Levels
Due to currently limited resources, security investigations must be triaged at times, leading to possibly extended response times. Automated security technologies typically operate 24/7. Security forensics and maintenance occur during regular business hours, Monday through Friday. True security emergencies are dealt with on a case-by-case basis.
Requesting the Service
All computer-security issues are handled on a case-by-case basis by the IT Security Team. Support can be requested by contacting the IT Service Desk at 303-278-HELP (4357) or submit a ticket at https://helpcenter.mines.edu.