Email Issue

Service Description

Something is not working as expected with email, SPAM filtering, sending or receiving email, Outlook (or other email client program),aliases, distribution lists, etc.

Audience

Students, Faculty, Staff

Service Levels

Special arrangements may need to be made during the semester, or longer, absences from campus since employment or enrollment records may indicate an inactive status.

Requirements

Exchange Email (Faculty/Staff) - Email services are available to all Mines faculty, and staff while they are actively employed at Mines. Services continue during summer breaks and periods that may include sabbaticals or extended leave.

Exchange Email (Students) - Microsoft based e-mail services are available to all Mines students while they are actively enrolled at Mines. Services continue during summer breaks and periods that may include study abroad, internships, or extended leave.

Service Charges

Free

Requesting the Service

Report an issue using the button located on this page within Mines Help Center.

Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.

Documentation

Self-service information can be found starting at the ITS homepage https://its.mines.edu/.

Alumni email information can be found here: https://its.mines.edu/alumni-email/.

 
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Related Articles (2)

Should I configure my email client to use the IMAP or native Exchange protocol?
The article provides brief guidelines for your best options for Mines email in terms of client applications and their associated protocol.
When Will my Email (or Other) Mines Computing Access Expire and Be Removed?
Mines reserves the right to terminate email and other accounts (among them MultiPass) as soon as any student or employee separates from the institution. In theory, that could be the same day the individual officially leaves Mines, so plan accordingly.