Service Description
If you'd like to see something new in Mines Help Center or require additional new access to one or more features or applications, you may submit a ticket to contact the TeamDynamix system administrators for this service.
Audience
Entire Mines community, including limited service information available to the public.
Service Levels
Mines Help Center is available 24/7 for your support needs. Planned maintenance outages will be announced and posted on https://its.mines.edu/ in advance, when possible. The requests are reviewed once a week so there may not be an immediate response. Also, the complexity of the request may dictate a longer time to completion.
Requirements
Access to specific areas of Mines Help Center, including the requesting of certain services, may be limited by your Mines affiliation.
Service Charges
Customer access to Mines Help Center has no charge. Additional access or features may constitute costs that vary depending on individual circumstances. Cost inquiries or questions may be submitted by accessing the service request on this page.
Requesting the Service
Please use the "Submit Request" button located on this page to access a form where you can detail any pertinent information to your request.
Additional support can also be requested by visiting the IT Service Desk or calling xHELP or 303-278-HELP.
Documentation
Self-service information can be found starting at the ITS homepage https://it.mines.edu/.
- Learn more at the TeamDynamix Website.
- If you are interested in learning more about TeamDynamix at Mines or services within Mines Help Center, please request this service to schedule an appointment.