For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Submit a request to get help with the VPN, printers in the area, your department’s shared storage locations or other technology specific to your department. The User Support team offers a New User Orientation service, which includes ensuring your workstation can connect to all the Mines technical resources needed for your role.
Please submit this request at least a week in advance.
A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.