Computer Request

Service Description

IT will provide Mines employees with one of our PC or Mac standard devices. If these devices do not meet your needs, please submit the request outlining your device requirements.

Note: if you or your employee need something beyond the standard computer setup, there may be a cost charged to you or your department directly.

Standard Computers Come Preloaded With:

  • Windows 11/MacOS 13
  • Microsoft Office Suite
  • Chrome and Firefox Browsers
  • Zoom
  • Adobe Reader, Java and selected other common utilities
  • Global Protect VPN
  • Microsoft Defender Antivirus
  • Laptops will be encrypted

Additional software may be found in Software Center on your machine or installed by request, license permitting.

Available Configurations

14-inch Lenovo P14s: AMD Ryzen 7 Pro Processor, 16GB Ram, Integrated GPU, 512GB SSD, 1 Ethernet Port, 2 Thunderbolt 4 Ports, 2 USB 3.2 Gen 1 Ports, 1 HDMI Port

13-inch MacBook Air: Apple M3 chip with 8-core CPU and 10-core GPU, 16GB RAM, 512GB SSD, 2 Thunderbolt 4 ports

NOTE: Please verify the software needed for your position before requesting a Mac. Some enterprise software may not be available on the Mac. If your work requires incompatible software you may not request a Mac. Common Windows Only software at Mines includes: Area Access Manager, Onbase Desktop, Solidworks, AutoCad.

If you require any software outside the standard deployment software please submit a separate request using the Computer Software Installation or Upgrade Request.

Standard Deployment Software includes:

  • Microsoft Office Applications
  • Microsoft Edge web browser
  • Zoom
  • GlobalProtect
  • Google Chrome web browser
  • Firefox web browser


If you are unsure about a specific piece of software please submit the above request and a service desk representative will answer your questions.

Service Levels

All Standard computer requests.

Requirements

In order to qualify for a standard computer at least one of the below must be true:

  1. Current computer must be at least 5 years old
  2. Current computer is in subpar working condition
  3. A new employee has been hired

Service Charges

Standard computers are provided by IT to those who qualify.