Virus/Malware Removal

Service Description

Did you open an attachment you weren't expecting? Visit a suspicious website? Is your computer displaying threatening messages or behaving unpredictably?

If you suspect an infection we want you to shut down your computer immediately and continue to fill out this report from another computer. We'll wait...

Are you back? Click on the Report Infection button and tell us what you were doing, what symptoms you are seeing, where the computer is right now, and how we can contact you.


Faculty, Staff, and Students

Service Charges

No charge for diagnostic help. The resulting repair or escalated removal by a vendor or manufacturer may result in a cost at times.

Requesting the Service

You can get help by starting with the Report Infection button located on this page and filling out the associated form on the next page to ensure your Mines Help Center ticket is routed to the best ITS team to help you. 


Self-service information can be found starting at the ITS homepage

Report Infection


Service ID: 31304
Tue 10/30/18 3:41 PM
Wed 1/24/24 3:55 PM