VPN Issue

Service Description

Virtual Private Network (VPN) ​​​​​remote access provides added privacy and security for your computing activities as well as the ability to access protected resources that require a Mines IP address. Use this VPN Issue service if you encounter difficulty and/or need help getting your VPN connection established.

Mines VPN provides a secure connection between your computing device and the cloud VPN gateway using the GlobalProtect VPN client.


Mines Students, Faculty, Staff

Service Levels

Availability of the Mines VPN can be expected 24/7 under normal circumstances. In the case of an unexpected interruption, please check for posted Outages on the ITS main homepage or otherwise report using this service.


  • A Mines Multipass account is required for connecting in addition to a downloadable client.
  • Please visit our Knowledge Base for specific information to get set up if you have not yet set up your VPN.

Service Charges


Requesting the Service

Report an issue using the "Report Issue" button located on this page within Mines Help Center.

Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.


Self-service information can be found starting at the ITS homepage located at https://its.mines.edu/ or in our Mines Help Center Knowledge Base

Report Issue

Related Articles (4)

Installation, troubleshooting, and background for GlobalProtect Mines' Remote Access (VPN).
Installation, troubleshooting, and background for GlobalProtect Mines' Remote Access (VPN).


Service ID: 50039
Tue 6/22/21 5:43 PM
Wed 1/24/24 3:04 PM