Service Description
Mines is committed to providing electronic and information technology (EIT) resources that are accessible for all members of our community and the public, including individuals with disabilities and those with diverse learning needs. If you find digital content or software provided by the Colorado School of Mines that is not accessible, please contact us so that we can work to ensure equally effective means of accessing the technology for all users.
Remediation is the process of making fixes to digital content so that it is considered accessible according to laws, standards, or other benchmarks. Though Mines strives to create and acquire Electronic and Information Technology (EIT) that is accessible to a broad range of users, the variety of materials available at Mines means that not all content may initially be accessible. Types of digital content that may require remediation include PDFs, images, audio/visual, and multimedia materials. Mines ITS can help with in-house or vender-supported remediation of digital content for people with disabilities.
Audience
Students, Faculty, Staff, Public
Service Levels
We will respond to your request within 2 business days to let you know if we will be able to meet your requested deadline. Mines ITS will engage in reasonable, diligent, and timely efforts to provide adjustments, modifications, assistive technologies, or other services so that individuals with disabilities can access the reported content or software. The time to resolve a reported accessibility issue will vary based on the nature of the issue, the degree of control Mines ITS has over the content, and whether external vendors are involved.
Requirements
Individuals in the Mines community who require reasonable accommodations to access and use Mines EIT should also be in contact with the following units:
Requesting the Service
Report an accessibility issue by clicking the “Report Issue” button on this page. Please include the following information in your report:
- the accessibility issue you encountered,
- links or locations of the inaccessible content or software,
- course number, section, and instructor if the material is course-related, and
- the date by which you need to access the material.
If requesting Accessibility Remediation, please include the following information in your report:
- A description of the material and its current accessibility issues,
- an attachment or link to the content that needs to be remediated,
- course number, section, and instructor if the material is course-related,
- your preferred file format for the remediated material, and
- the date by which you need the material.
Documentation
For more about Mines’ commitment to digital accessibility, please review the Mines EIT Accessibility Policy.