Cybersecurity Suggestion, Inquiry, or Request

Service Description

The Office of Information Security is located within the Colorado School of Mines Department of Computing, Communications, and Information Technologies (ITS) and works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.


Students, Faculty, Staff

Service Levels

Due to currently limited resources, security investigations must be triaged at times, leading to possibly extended response times. Automated security technologies typically operate 24/7. Security forensics and maintenance occur during regular business hours, Monday through Friday. True security emergencies are dealt with on a case-by-case basis.



  • Multi-Factor Authentication – Information about the roll-out of MFA at Mines.
  • Full Disk Encryption – Use this link to get started with Mines’ Full Disk Encryption initiative.
  • Campus Email Verification – Any email sent by ITS’s security office should be verified before any action is taken.
  • Cyber Security Awareness – Check out ITS’s security awareness campaign.
  • Identity Theft resources – A good starting point for more information about Identity Theft and ways to prevent it (link courtesy of Jefferson County District Attorney’s Office)
  • Security Tips – Ways to combat the worst cybersecurity threats currently found on the Mines network.
  • Virus Protection – Free antivirus software is available to the entire Mines community. It is required for all computers using the campus network.
  • Security Alerts – Current security alerts and information on protecting your system from cyber-attacks.
  • Incident Reporting – Guidelines and suggestions for reporting security-related incidents to ITS.
  • Security Policies – Policies related to network security.
  • Contact Information – Ways to contact the Office of Information Security staff.
  • Change Password – Criminals are out there. So you’ll want to change your password now and then.
  • Digital Signatures – importing and usage guide for secure email using S/MIME certificates.


Requesting the Service

All computer-security issues are handled on a case-by-case basis by the ITS Security Team. Support can be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information. Or submit a support request here.


See the ITS Security Team website at Self-service information can be found starting at the ITS homepage

-ITS's Cybersecurity Flier

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Service ID: 31011
Tue 10/16/18 6:38 PM
Tue 9/22/20 2:48 PM