Service Description
ITS maintains disaster-recovery backups of ITS-managed institutional servers.
Audience
Institutional users required to use only ITS-managed institutional servers for data storage, and institutional users whose data resides on ITS-managed institutional servers and whose personal backup strategy has failed, may make a request to determine if data restoration is feasible.
Service Levels
Backups of ITS-managed institutional servers are designed for disaster recovery only. They have a very limited lifetime, have no archive component, and are not guaranteed to be available for individual file- or directory-level restores. For extra redundancy and for personal file, email, or directory-level restores, individual Mines users are highly encouraged to backup their own data to storage media they personally control.
Service Charges
Normally, none. Extraordinary services related to data recovery may incur a charge.
Requesting the Service
Open a Mines Help Center “Helpdesk” support request using the button located on this page to begin the process of determining the feasibility of a file or directory restore. A member of our Backup Team will contact you.
Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.
Documentation
Self-service documentation, as well as additional information, can be found at http://www.mines.edu/its.