Service Description
An unplanned interruption to your Mines MFA/Duo experience, which can include issues with the service directly or a lost/forgotten device.
Audience
Our multi-factor authentication service applies to all active Mines' employees and students.
Exceptions: valid exceptions, like medical reasons with official evidence, must be communicated through either HR for employees or the Registrar's Office for students. Please reach out to these departments to discuss potential exceptions.
Service Levels
Multi-factor authentication became mandatory for all active Mines' employees and students in Spring 2021.
Requirements
Multi-factor authentication (MFA), sometimes called two-factor authentication, requires the use of a physical device (usually a mobile device or designated FOB hardware token). in addition to a password when logging into an account. Without both factors – the device and the password – you cannot login. This makes a stolen password alone effectively worthless.
Service Charges
This service is provided free of charge. However, standard data rates from your carrier may apply if using your mobile device off campus (not on Wifi).
Requesting the Service
This service is mandatory for all active Mines' employees and students. For those who are MFA unenrolled - which is almost entirely new faculty, staff, or students - who have otherwise claimed their username, the easiest way to become enrolled is to commence logging into an MFA-protected web-service like Canvas, the library, or Global Protect VPN. This will automatically push you into the enrollment workflow from which you will end up being correctly setup after a minute or two. For this you need to have an available device running iOS/iPadOS or Android; or read through the next paragraph to obtain a physical hardware fob device from ITS.
Alternative ways of enrolling yourself into MFA include: using the "Submit Request" button located on this page to create a service request to be processed by ITS (including making a request for a physical hardware fob device); or through visiting the Mines Service Center (MSC) or calling x2345 (303-384-2345) during MSC staffed times. In this case, a Student Consultant will process your application for MFA enrollment.
Documentation
Additional information can be found at the ITS website: https://its.mines.edu/mfa/