Service Description
Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up equipment. ITS installs and supports classroom podiums that provide control of video/data projectors, document cameras, and presentation computers in select classrooms across campus. This service also includes the ITS support for campus surveillance cameras as well.
Audience
Students, Faculty, Staff
Service Levels
Emergency help with classroom podiums during class depends on the availability of support staff. Though every effort is made to accommodate requests for emergency help, support staff may not always be available to make emergency repairs during class. Support staff is generally on campus 7 a.m. to 4 p.m. weekdays. Classroom podiums are available whenever a classroom is available.
Requirements
Computer access may require valid Mines login credentials.
Service Charges
While support itself is free, new equipment, replacement parts, extended warranties, and software must be purchased by the department, Technology Fee committee or classroom committee. At times ITS may have available suitable surplus parts that will be provided at no cost.
Requesting the Service
Problems with classroom podiums and other classroom technology while class is in session may be reported to campus extension x2345 (303.384.2345). A ITS student consultant will direct requests for emergency service to support staff, if available. Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information. Or you may submit a support request here.
Documentation
Details about computer labs and podiums (listed by building) can be found at https://its.mines.edu/computer-labs. Pictures and details of podium capabilities are provided. Self-service information can also be found starting at the ITS homepage https://its.mines.edu/.