Popular Services

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

Report issues with wired or wireless network connections.

All access related requests can be submitted here.

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.

Use this request for assistance with a software installation or upgrade.

Report issue with BlasterPrint setup.

IT will provide employees with one of our PC or Mac standard devices.

Something isn't working with a computer, peripheral, or a program.

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

Report issues logging in to or accessing Workday applications.

This service provides a way to request administrative privileges to a Mines-owned computer or device.

Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.

Request a BlasterPrint printer and services or supplies

View information on software available to Mines students.

Request help or feature support from Mines resident Canvas resources.

All printer related services including support for BlasterPrint and other printer related support.

Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.

Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.

Use this service to report issues you may be having associated with Mines VPN.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.

Request a Network Port Activation.

Request new or different levels of access to Banner.

Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.

Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.