Popular Services

I Have a Request Not Listed / I Don't See What I Need

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

Hardware/Software Issue

Something isn't working with a computer, peripheral, or a program.

Login Issue

Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.

If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

Network Connection & Access Issue

Report Networking Access or Connection Issue.

Email Request

Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.
Request a new email distribution list, MailMan list, or shared mailbox.

Installation or Upgrade of Computer Software Request

You may install software using this request for a new Software Install or upgrade.

Exchange Email Distribution Group Request

Service for requesting a new Exchange Distribution group or to transfer existing Mailman account to Exchange.

Office Printer Issues

Report connectivity issue with Konica/Minolta Printing Service or other office printers.

Student Employee Account Request

Request a privileged account for a student employee.

Email Issue

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), MailMan lists, aliases, distribution lists, etc.

DUO FOB Request - Multi-Factor Authentication (MFA)

DUO FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.

New Software Purchase or Acquisition Request

Prior to purchasing or installing software, a review process is required to ensure that software used at Mines complies with a variety of Mines policies, requirements and best practices. Use this service to initiate that process. Please be prepared prior to starting the submission process, as the form requires specific pieces of information and can not be saved for retrieval and later edits.

Surplus Computer Request

Used Mines computers in good condition will be reallocated without charge by ITS.

Something is Not Working but Not Sure What - I Need IT Help

Something is not working in the way I'd expect or I've experienced an interruption to an IT service.

Canvas Request

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.

Login/User Account Request

To submit general login questions or request login access for various Mines computing services. Such as, but not limited to: login access for Mines Help Center, login access for student employees, local admin login for desktops, Scantron scanning, Email Display Name Change.

Downloadable Software Information

Access for Downloadable Software Products.

Mines Community Member COVID Reporting Tool

For Mines students, staff, faculty and contractors to report COVID occurrences.

Install a New Printer

Use this service to request suppport with shared network printers or directly connected personal printers

Mines Service Center

IT starts here! Connect with Information & Technology Solutions in the way you want to get your support: in-person, over the phone, or right here in Mines Help Center with a Service Request.

Configure New Computer

Let us set up and configure your new computer

Computing Account Termination Request

Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.

Multi-Factor Authentication (MFA) - DUO Issue

An unplanned interruption to your Mines' Multifactor (also called 2-factor) Authentication experience, which can include issues with the Service Provide (DUO) directly or a lost/forgotten device.

Custom Role (Affiliate) Account/Access Request

Request accounts/access for long-term guests and affiliates, or to temporarily extend access for an existing Mines computer user who does not have current student or employee status.

Classroom Lab Computer or Lab Printer Access Request

Request access to technology in a specific classroom.