Popular Services

I Have a Request Not Listed / I Don't See What I Need

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

Network Connection & Access Issue

Report Networking Access or Connection Issue.

Hardware/Software Issue

Something isn't working with a computer, peripheral, or a program.

Mines Community Member Full Vaccination Self-Report

Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.

If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

New Software Purchase or Acquisition Request

Prior to purchasing or installing software, a review process is required to ensure that software used at Mines complies with a variety of Mines policies, requirements and best practices. Use this service to initiate that process. Please be prepared prior to starting the submission process, as the form requires specific pieces of information and can not be saved for retrieval and later edits.

Login/User Account Request

To submit general login questions or request login access for various Mines computing services. Such as, but not limited to: login access for Mines Help Center, login access for student employees, local admin login for desktops, Scantron scanning, Email Display Name Change.

Installation or Upgrade of Computer Software Request

You may install software using this request for a new Software Install or Upgrade.

Custom Role (Affiliate) Account/Access Request

Request accounts/access for long-term guests and affiliates, or to temporarily extend access for an existing Mines computer user who does not have current student or employee status.

Email Request

Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.
Request a new email distribution list, MailMan list, or shared mailbox.

Configure New Computer

Let us set up and configure your new computer

Computing Account Termination Request

Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.

Email Issue

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), MailMan lists, aliases, distribution lists, etc.

Install a New Printer

Use this service to request suppport with shared network printers or directly connected personal printers

Banner Issue

Use this service to report unexpected interruptions or other issues with Banner.

Purchase School Computer

Request a new purchase or support making a technology purchase.

Network License Installation & Management

Installation and updates of network (floating or shared) licenses.

Returning User Request

Users returning to Mines will need to submit a request with ITS in order to restore access to their account.

- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service below (https://mines.teamdynamix.com/TDClient/1946/Por...

- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) an active, non-Mines email address for the returning person.

Mines Service Center

IT starts here! Connect with Information & Technology Solutions in the way you want to get your support: in-person, over the phone, or right here in Mines Help Center with a Service Request.

DUO FOB Request - Multi-Factor Authentication (MFA)

DUO FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.

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