Popular Services

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.


Request to print a poster using one of ITS's large format poster plotter printers located in the Mines Service Center main office in CTLM 156.


View information on software available to Mines students.


All access related requests can be submitted here.


Use this request for assistance with a software installation or upgrade.


IT will provide employees with one of our PC or Mac standard devices. If these devices do not meet your needs, please submit the request outlining your device requirements. Please note: Non-standard devices may need to be purchased by your department.


Something isn't working with a computer, peripheral, or a program.


Submit a purchase request to the SAIL office.


This service provides a way to request administrative privileges to a Mines-owned computer or device.


Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.


Report issues with wired or wireless network connections.


Use this service to report issues you may be having associated with Mines VPN.


Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.


Use this service report any issues using the OnBase platform by Hyland.


Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.


Let us set up and configure your new computer


Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.


Request new or different levels of access to Banner.


Request a Network Port Activation.


Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.


Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.


Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as Mines IT.


Report Issue with Oreprint Service, Release Station, or other Web Print setup.


Get additional help for an existing Microsoft Office product or access additional options within Office365.