Popular Services

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.


IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.


IT will provide employees with one of our PC or Mac standard devices.


Use this request for assistance with a software installation or upgrade.


Report issue with BlasterPrint setup.


Something isn't working with a computer, peripheral, or a program.


Request a BlasterPrint printer and services or supplies


All access related requests can be submitted here.


Report issues with wired or wireless network connections.


This service provides a way to request administrative privileges to a Mines-owned computer or device.


All printer related services including support for BlasterPrint and other printer related support.


Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.


Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.


View information on software available to Mines students.


Request a new dashboard or submit a suggestion for a current dashboard.


Request help or feature support from Mines resident Canvas resources.


Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.


Use this service report any issues using the OnBase platform by Hyland.


Let us set up and configure your new computer


Report a Trailhead issue.


Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.


Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.


Request new or different levels of access to Banner.


Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.