Popular Services
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
IT will provide employees with one of our PC or Mac standard devices.
Report issues with wired or wireless network connections.
Use this request for assistance with a software installation or upgrade.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
All access related requests can be submitted here.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
All printer related services including support for BlasterPrint and other printer related support.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Use this request form to change your non-IT managed computer to an IT-managed computer so you can gain access to internal resources within our network. Your computer must have a supported operating system (examples: Windows 11, macOS 14). This change must be completed on campus.
Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.