Popular Services

I Have a Request Not Listed / I Don't See What I Need

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

Hardware/Software Issue

Something isn't working with a computer, peripheral, or a program.

Network Connection & Access Issue

Report Networking Access or Connection Issue.

New Software Purchase or Acquisition Request

Prior to purchasing or installing software, a review process is required to ensure that software used at Mines complies with a variety of Mines policies, requirements and best practices. Use this service to initiate that process. Please be prepared prior to starting the submission process, as the form requires specific pieces of information and can not be saved for retrieval and later edits.

Installation or Upgrade of Computer Software Request

You may install software using this request for a new Software Install or Upgrade.

Login Issue

Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.

If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

Login/User Account Request

To submit general login questions or request login access for various Mines computing services. Such as, but not limited to: login access for Mines Help Center, local admin login for desktops, Scantron scanning, Email Display Name Change.

Mines Community Member COVID Reporting Tool

For Mines students, staff, faculty and contractors to report COVID occurrences.

Email Issue

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), MailMan lists, aliases, distribution lists, etc.

Mines Service Center - Schedule Appointment

Use this service to schedule an appointment with an MSC consultant for remote support or our drop-off service using the "Zinnia" Lockers.

Network Port Activation

Request a Network Port Activation.

Email Request

Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.
Request a new email distribution list, MailMan list, or shared mailbox.

Canvas Request

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.

OnBase Issues

Use this service report any issues using the OnBase platform by Hyland.

Computing Account Termination Request

Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.

Configure New Computer

Let us set up and configure your new computer

Returning User Request

Users returning to Mines will need to submit a request with ITS in order to restore access to their account.

- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) a working, non-Mines email address for the returning person.
- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service above (https://mines.teamdynamix.com/TDClient/1946/Por...

Alumni Email Access Request For Previous Graduates

Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.

MultiPass Account Claim Issue

Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.

Mines Service Center

IT starts here! Connect with Information & Technology Solutions in the way you want to get your support: in-person, over the phone, or right here in Mines Help Center with a Service Request.

Multi-Factor Authentication (MFA) - DUO Request

Multi-factor authentication (MFA) makes accounts more secure by requiring approval via a second method (generally a mobile phone) to log into particular, critical services. DUO is the system by which Mines allows for multi-factor authentication. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.

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