Popular Services

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.


Use this request for assistance with a software installation or upgrade.


All access related requests can be submitted here.


IT will provide employees with one of our PC or Mac standard devices.


View information on software available to Mines students.


Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.


Something isn't working with a computer, peripheral, or a program.


Request new or different levels of access to Banner.


Report issues with wired or wireless network connections.


Request help or feature support from Mines resident Canvas resources.


Report issue with BlasterPrint setup.


Use this service to report unexpected interruptions or other issues with Banner.


Request a new dashboard or submit a suggestion for a current dashboard.


Report a Trailhead issue.


Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.


Request a BlasterPrint printer and services or supplies


Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.


This service provides a way to request administrative privileges to a Mines-owned computer or device.


All printer related services including support for BlasterPrint and other printer related support.


Request support for use of the VMware Horizon virtual desktop.


Request a data research or analytics project based on a question you are trying to answer using data.


Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.


Request a Network Port Activation.


Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.


Request a change to an existing integration or new integration with Banner or Workday and 3rd party application for the purposes of populating data.