Popular Services

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

All access related requests can be submitted here.

Report issues with wired or wireless network connections.

IT will provide employees with one of our PC or Mac standard devices.

Use this request for assistance with a software installation or upgrade.

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.

View information on software available to Mines students.

Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

Request help or feature support from Mines resident Canvas resources.

Use this service to report unexpected interruptions or other issues with Banner.

Report issue with BlasterPrint setup.

This service provides a way to request administrative privileges to a Mines-owned computer or device.

Request a BlasterPrint printer and services or supplies

Something isn't working with a computer, peripheral, or a program.

Request new or different levels of access to Banner.

Request support for use of the VMware Horizon virtual desktop.

All printer related services including support for BlasterPrint and other printer related support.

Request a new dashboard or submit a suggestion for a current dashboard.

Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.

Report a Trailhead issue.

This request form is being used for any device that is currently unmanaged, was purchased by Mines and needs to be managed so you can access internal resources within our network. Your operating system must be supported (ex. Win 11, Mac 14). This change will also need to take place on campus.

A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.

Let us set up and configure your new computer

Request a certificate that declares your emails are certified to be from you.