Popular Services
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
IT will provide employees with one of our PC or Mac standard devices.
Report issues with wired or wireless network connections.
Use this request for assistance with a software installation or upgrade.
All access related requests can be submitted here.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
All printer related services including support for BlasterPrint and other printer related support.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.
Request a new dashboard or submit a suggestion for a current dashboard.
Something is not working in the way I'd expect or I've experienced an interruption to an IT service.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.