Popular Services
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
All access related requests can be submitted here.
Use this request for assistance with a software installation or upgrade.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
IT will provide employees with one of our PC or Mac standard devices. If these devices do not meet your needs, please submit the request outlining your device requirements. Please note: Non-standard devices may need to be purchased by your department.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as Mines IT.
Report issues with wired or wireless network connections.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
This service is for picking up old or unwanted computer equipment.
Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.
Request a new dashboard or submit a suggestion for a current dashboard.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
Request access, transfer, or build new AWS accounts for research students or staff.
Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.