Popular Services

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

Report issues with wired or wireless network connections.

IT will provide employees with one of our PC or Mac standard devices.

Use this service to report issues you may be having associated with Mines VPN.

All access related requests can be submitted here.

Report issue with BlasterPrint setup.

Request a Network Port Activation.

All printer related services including support for BlasterPrint and other printer related support.

Request a BlasterPrint printer and services or supplies

Something isn't working with a computer, peripheral, or a program.

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.

View information on software available to Mines students.

Use this request for assistance with a software installation or upgrade.

Request help or feature support from Mines resident Canvas resources.

Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.

Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.

Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.

Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.

Use this service report any issues using the OnBase platform by Hyland.

Something is not working in the way I'd expect or I've experienced an interruption to an IT service.

Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.

This service provides a way to request administrative privileges to a Mines-owned computer or device.

Use this service for all Cloud VDI requests.