All access related requests can be submitted here.
Users returning to Mines who previously had a Mines username will need to submit a request with ITS in order to restore access to their account.
- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service below (
https://mines.teamdynamix.com/TDClient/1946/Por...- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) an active, non-Mines email address for the returning person.
Forgot your Mines username? If you've already run account claim or were assigned a Mines username (used for logging into Mines computing services), we can look it up!
Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)
NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.
If you are a returning user and need your Mines computing access re-enabled, please submit a "Returning User Request".
If you cannot recall your Mines username, please submit a "Forgot Username Request".
To submit general login questions or request login access for various Mines computing services. Such as, but not limited to: login access for Mines Help Center, login access for student employees, local admin login for desktops, Scantron scanning, Email Display Name Change.
MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.
You may also report an issue for other non-MultiPass credentials that ITS helps manage.
Request access to technology in a specific classroom.
Request access be granted or removed from department drive or file shares, groups, workstations, or printers.
Request accounts/access for long-term guests and affiliates, or to temporarily extend access for an existing Mines computer user who does not have current student or employee status.
Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.
ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.
This service is for people with an Alumni license who have forgotten their password and need it reset.