Business & Administrative Services

Services and support for Web, Mobile, PCI, Banner, Trailhead, Cognos, and third-party cloud solutions.

Categories (8)

Business Services Functional Support

The Business Services Functional Support team administers many of Mines' business applications. For assistance with Banner, CashNet, Cognos, CRS, ChromeRiver, or other business applications.


Banner is the ERP (Enterprise Resource Planning) system used at Mines for many of the tasks the university needs to perform on a daily basis. From student registration, grades, and transcripts, department budgets, employee salary and payroll, to financial aid processing and human resources, many administrative areas on campus rely on Banner.


Cognos is the Mines reporting tool for Student, Finance, Human Resource, Financial Aid, and Institutional Reporting data. Reports are written from the Operational Data Store (ODS) which contains Banner and Cayuse data.

Web, Trailhead, and Mines Mobile

Mines website and web services, including our mobile app (The M).


OnBase, by Hyland, is a single enterprise information platform designed to manage content, processes and cases. OnBase centralizes important business content in one secure location and replaces BDM at Mines.


Services involving debit or credit card transactions at Mines.

Degree Works

Degree Works is an online advising tool to help monitor students’ progress toward degree completion.


Workday is used at Mines to create application services for finance, HR, planning and account lifecycle application services.

Services (6)

Cloud Request - AWS Accounts

Request access, transfer, or build new AWS accounts for research students or staff.

DocuSign Issue

Use this service to report an issue where DocuSign is not working as expected.

DocuSign Request

Use this service to request the following DocuSign-related items: New Template Request (bulk sending), New Template Request (single/adhoc documents), Update Existing Templates, Request New DocuSign Access.

Trailhead Issue

Report a Trailhead issue.

Citrix ShareFile Issue or Help

Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.

Citrix ShareFile Request

Request Access to the CItrix ShareFile platform for you and/or your department.