Business & Administrative Services

Services and support for Web, Mobile, PCI, Banner, Trailhead, Cognos, and third-party cloud solutions.

Categories (6)

Banner is the ERP (Enterprise Resource Planning) system used at Mines for many of the tasks the university needs to perform on a daily basis. From student registration, grades, and transcripts, department budgets, employee salary and payroll, to financial aid processing and human resources, many administrative areas on campus rely on Banner.

Cognos is the Mines reporting tool for Student, Finance, Human Resource, Financial Aid, and Institutional Reporting data. Reports are written from the Operational Data Store (ODS) which contains Banner and Cayuse data.

Mines website and web services, including our mobile app (The M).

OnBase, by Hyland, is a single enterprise information platform designed to manage content, processes and cases. OnBase centralizes important business content in one secure location and replaces BDM at Mines.


Services involving debit or credit card transactions at Mines.

Degree Works is an online advising tool to help monitor students’ progress toward degree completion.

Services (5)

DocuSign Issue

Use this service to report an issue where DocuSign is not working as expected.

Login Issue

Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.

If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.

Trailhead Issue

Report a Trailhead issue.

Citrix ShareFile Issue or Help

Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.

Citrix ShareFile Request

Request Access to the CItrix ShareFile platform for you and/or your department.