Trailhead Issue

Service Description

Trailhead is a campus-wide “portal” — an entry point to access a wide variety of campus resources. Some of the resources accessible through Trailhead are: Self-Service Banner (see Banner Self-Service entry, above), Student Housing portal, National Student Clearing House, Vacation/Sick Leave Reporting system, LON CAPA, Outlook (Exchange) Web Access. Access to resources through Trailhead is based on an individual’s campus role(s) as determined by Banner and the campus Identity and Access Management system.


Trailhead access (via MultiPass) is available for students, faculty, staff, and individuals with custom roles when appropriate.

Service Levels

The portal is available online 24/7 except for periodic scheduled maintenance windows. Portal maintenance staff are available during regular weekday business hours.


New faculty, staff, and students will typically create a Trailhead account (and other accounts) soon after arriving on campus, via the Identity Management system at

Service Charges


Requesting the Service

Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.


Self-service information can be found starting at the ITS homepage

Submit Issue


Service ID: 30274
Mon 9/10/18 12:09 PM
Wed 12/6/23 3:29 PM