My Recently Visited Services
Report (non-Urgent) Issues related to instructional technology in classrooms.
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.
Ask Zoom-related questions or request a specific Zoom set-up.
Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Use this service to report unexpected interruptions or other issues with Banner.
All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.
Report issues with wired or wireless network connections.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
An unplanned interruption to your Mines MFA/Duo experience.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.
Use this service to connect with staff in the Registrar's Office to help you with your academic issues or inquiries such as enrollment verification letters, official transcript requests, registration help, graduation audits, and various academic forms.
Ask questions or request support Google Workplace for Education Suite.
Request access, transfer, or build new AWS accounts for research students or staff.