My Recently Visited Services

View information on software available to Mines students.

Request help or feature support from Mines resident Canvas resources.

An unplanned interruption to your Mines MFA Duo/Okta Verify experience.

Request a BlasterPrint printer and services or supplies

Report issue with BlasterPrint setup.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.

Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

Use this service for all Cloud VDI requests.

Use this service to request the following DocuSign-related items: New Template Request (bulk sending), New Template Request (single/adhoc documents), Update Existing Templates, Request New DocuSign Access.

Request a new dashboard or submit a suggestion for a current dashboard.

Use this service to report an issue where DocuSign is not working as expected.

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.

For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.

Use this service report any issues using the OnBase platform by Hyland.

All access related requests can be submitted here.

Report issues with wired or wireless network connections.

The Mines Registrar's office can help with needs regarding Faculty Services in Banner.

Report issues logging in to or accessing Workday applications.

IT will provide employees with one of our PC or Mac standard devices.

This service provides researchers with access to tools, expertise, and resources necessary to create high-quality, interactive visualizations of scientific data. It supports the exploration, analysis, and communication of research findings through visual representations, enabling researchers to gain deeper insights and effectively share their work.

A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.

Report Issue using the Zoom video conferencing platform on campus.

Something isn't working with a computer, peripheral, or a program.

Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.