My Recently Visited Services

Request Voicemail Support, including password resets and mailbox issues.

Request help or feature support from Mines resident Canvas resources.

Suggest a new feature or card to be added to Trailhead.

Something isn't working with a computer, peripheral, or a program.

Something is not working in the way I'd expect or I've experienced an interruption to an IT service.

Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.

Report a Mines Website issue.

Report an issue with a web application including: Daily Blast, Excused Absence Reporting, Online Directory Search, Online PDF Directories, Vacation/Sick Leave Reporting.

Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.

Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.

Request a change to an existing integration or new integration with Banner or Workday and 3rd party application for the purposes of populating data.

Report Issue using the Zoom video conferencing platform on campus.

Request assistance with using QuestionPro Survey tool or survey development.

If you'd like to see something new in Mines Help Center or require additional new access to one or more features or applications, you may submit a ticket to contact the TeamDynamix system administrators for this service.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.

All printer related services including support for BlasterPrint and other printer related support.

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

An unplanned interruption to your Mines MFA Duo/Okta Verify experience.

Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.

Report telephone related trouble

Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.

This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.