My Recently Visited Services

Static IP addresses are needed for certain equipment


Request support for use of the VMware Horizon virtual desktop.


View information on software available to Mines students.


IT will provide employees with one of our PC or Mac standard devices.


Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.


Ask questions or request support Google Workplace for Education Suite.


Report telephone related trouble


Request a new dashboard or submit a suggestion for a current dashboard.


Use this service to report unexpected interruptions or other issues with Banner.


This Mines Help Center service links to the Mines Facilities Management site for access services.


Report issue with BlasterPrint setup.


Report issues with using the EvaluationKit service


Installation and updates of network (floating or shared) licenses.


Report a Mines Website issue.


This service provides a way to request administrative privileges to a Mines-owned computer or device.


Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.


Request voice conferencing, new telephone service or a phone-related change to existing service.


Request access, transfer, or build new AWS accounts for research students or staff.


An unplanned interruption to your Mines MFA/Duo experience.


Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.


Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.


IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.


Report a Trailhead issue.


Use this service report any issues using the OnBase platform by Hyland.


Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.