My Recently Visited Services
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Use this service to report issues you may be having associated with Mines VPN.
Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.
Use this service to report unexpected interruptions or other issues with Banner.
This Mines Help Center service links to the Mines Facilities Management site for access services.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Report Issue with Oreprint Service, Release Station, or other Web Print setup.
Report Issue using the Zoom video conferencing platform on campus.
The RC team supports advanced computation research at Mines.
Request access, transfer, or build new AWS accounts for research students or staff.
Report a Virus/Malware infection
Installation and updates of network (floating or shared) licenses.
Use this request for assistance with a software installation or upgrade.
Suggest or request a new Mines Mobile App feature.
Service for removing an errant duplicate CWID from Banner and other Mines' systems.
Suggest a new feature or card to be added to Trailhead.
Report an issue with a web application including: Daily Blast, Excused Absence Reporting, Online Directory Search, Online PDF Directories, Vacation/Sick Leave Reporting.
IT will provide employees with one of our PC or Mac standard devices. If these devices do not meet your needs, please submit the request outlining your device requirements. Please note: Non-standard devices may need to be purchased by your department.
ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.