My Recently Visited Services
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.
All access related requests can be submitted here.
Report issues with wired or wireless network connections.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Report Issue using the Zoom video conferencing platform on campus.
IT will provide employees with one of our PC or Mac standard devices.
Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.
Request support for a 3rd-party Business Service or Application not otherwise listed.
Request a new web application or a change/addition to an existing web application to function within the Mines online environment.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.
This Mines Help Center service links to the Mines Facilities Management site for access services.
Report digital content or software at Mines that is not accessible
Use this request for assistance with a software installation or upgrade.