My Recently Visited Services
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
All access related requests can be submitted here.
Report Issue using the Zoom video conferencing platform on campus.
Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.
Request support, report an issue, or request an app within Office 365.
Request a change to an existing integration or new integration with Banner or Workday and 3rd party application. All requests are evaluated and prioritized by application working committees. We will respond with additional questions and a proposed timeline.
IT will provide employees with one of our PC or Mac standard devices.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Use this request for assistance with a software installation or upgrade.
Service for requesting a new Exchange Distribution group. If you need to request multiple groups then please request one distribution group per service request. Please do not request a distribution group that will only nest other distribution groups.
Suggest a new feature or card to be added to Trailhead.
Use this service to report an issue with Microsoft Azure Dev Tools (Formerly Imagine) or VMAP. The Mines subscription gives students access to download select academic Microsoft software applications for free or at a reduced cost.
Request voice conferencing, new telephone service or a phone-related change to existing service.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Please submit this request at least a week in advance. A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.