My Recently Visited Services
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.
IT will provide employees with one of our PC or Mac standard devices.
This Mines Help Center service links to the Mines Facilities Management site for access services.
Report issues with wired or wireless network connections.
I have an idea but I would like to talk to someone about it before I move forward.
Something is not working as you'd expect with a Mines Help Center page, feature, or component.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
All access related requests can be submitted here.
Use this service to report unexpected interruptions or other issues with Banner.
Request Access to the CItrix ShareFile platform for you and/or your department.
You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.
Ask Zoom-related questions or request a specific Zoom set-up.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Report digital content or software at Mines that is not accessible
ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.