My Recently Visited Services
Suggest a new feature or card to be added to Trailhead.
Use this service to request a new digital workflow for use with OnBase by Hyland.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Get additional help for an existing Microsoft Office product or access additional options within Office365.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
IT will provide employees with one of our PC or Mac standard devices.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
I have an idea but I would like to talk to someone about it before I move forward.
Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
This service provides researchers with access to tools, expertise, and resources necessary to create high-quality, interactive visualizations of scientific data. It supports the exploration, analysis, and communication of research findings through visual representations, enabling researchers to gain deeper insights and effectively share their work.
Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.
Use this request form to change your non-IT managed computer to an IT-managed computer so you can gain access to internal resources within our network. Your computer must have a supported operating system (examples: Windows 11, macOS 14). This change must be completed on campus.
Are you a member of the Mines community in need of assistance with specific software or tech services?
MediaSpace is the platform for creating, uploading and sharing videos and other media at Mines.
For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Please submit this request at least a week in advance. A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.