My Recently Visited Services
Report a Virus/Malware infection
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Request a new web application or a change/addition to an existing web application to function within the Mines online environment.
Report an issue with a web application including: Daily Blast, Excused Absence Reporting, Online Directory Search, Online PDF Directories, Vacation/Sick Leave Reporting.
Use this service to submit a proposed firewall change for CISO/Security review and implementation by ITS.
Suggest a new feature or card to be added to Trailhead.
Request voice conferencing, new telephone service or a phone-related change to existing service.
All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.
Something is not working in the way I'd expect or I've experienced an interruption to an IT service.
Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.
Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.
Requests for additional security camera locations.
This service is to request camera visibility access for Mines Security Camera System.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Telephone spoofing (Vishing attacks) occur when bad actors spoof (fake) a phone number to gain personal information from their victims.
This service provides researchers with access to tools, expertise, and resources necessary to create high-quality, interactive visualizations of scientific data. It supports the exploration, analysis, and communication of research findings through visual representations, enabling researchers to gain deeper insights and effectively share their work.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.