Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.
Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.
Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.
Something isn't working with a computer, peripheral, or a program.
Report Networking Access or Connection Issue.
Request Voicemail Support, including password resets and mailbox issues.
Report a Trailhead issue.
Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.
Request a new email distribution list, MailMan list, or shared mailbox.
Something is not working with a Microsoft Office product or Office365. Make sure to login as user@mines.edu and not user@mymail.mines.edu.
Report (non-Urgent) Issues related to instructional technology in classrooms
Users returning to Mines will need to submit a request with ITS in order to restore access to their account.
- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service below (
https://mines.teamdynamix.com/TDClient/1946/Por...- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) an active, non-Mines email address for the returning person.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), MailMan lists, aliases, distribution lists, etc.
MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.
You may also report an issue for other non-MultiPass credentials that ITS helps manage.
Request access to technology in a specific classroom.
Request Oreprint Services or Supplies.
Something is broken or not working in a computer lab.
Use this service to request an increase in the limit for your Mines Home Drive, also known as your file storage quota.
Request HPC application-related support, such as installation, version upgrades and troubleshooting.
Request a new purchase or support making a technology purchase.
Used Mines computers in good condition will be reallocated without charge by ITS.
Report a Mines Website issue.
Report connectivity issue with Konica/Minolta Printing Service or other office printers.
Request a Network Port Activation.
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.
ITS controls a fleet of Windows laptops available for checkout via the Mines Service Center (MSC).