My Recently Visited Services
All access related requests can be submitted here.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Support issues directly related to Application Manager (UC4).
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
IT will provide employees with one of our PC or Mac standard devices.
ORA partners with campus in all business and administrative needs of Mines sponsored research. For ORA related questions, visit the ORA website or send email via ...
Report issues with wired or wireless network connections.
Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.
Ask questions or request support Google Workspace for Education Fundamentals
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
This Mines Help Center service links to the Mines Facilities Management site for access services.
Something is not working in the way I'd expect or I've experienced an interruption to an IT service.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.