My Recently Visited Services
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Use this request for assistance with a software installation or upgrade.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
ORA partners with campus in all business and administrative needs of Mines sponsored research. For ORA related questions, visit the ORA website or send email via ...
This service is used to determine if additional support is needed for materials and tools in the online environment.
Request a change to an existing integration or new integration with Banner or Workday and 3rd party application for the purposes of populating data.
Something is broken or not working in a computer lab.
Event audio visual (AV) support on campus for upcoming and current events.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
Use this service to request a license from IT to enable the feature allowing users to call into a Teams meeting using a telephone number for your user account.
Suggest a new feature or card to be added to Trailhead.
A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.
Request support, report an issue, or request an app within Office 365.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
Ask questions or request support Google Workspace for Education Fundamentals
Service for removing an errant duplicate CWID from Banner and other Mines' systems.
Request a new web application or a change/addition to an existing web application to function within the Mines online environment.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Report (non-Urgent) Issues related to instructional technology in classrooms.