My Recently Visited Services
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
Use this request for assistance with a software installation or upgrade.
This Mines Help Center service links to the Mines Facilities Management site for access services.
Degree Works is an online advising tool to help monitor students’ progress toward degree completion.
Request access, transfer, or build new AWS accounts for research students or staff.
Report issues with wired or wireless network connections.
Request Access to the CItrix ShareFile platform for you and/or your department.
IT will provide employees with one of our PC or Mac standard devices.
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.
Ask Zoom-related questions or request a specific Zoom set-up.
Report Issue using the Zoom video conferencing platform on campus.
Request support, report an issue, or request an app within Office 365.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
All printer related services including support for BlasterPrint and other printer related support.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
All access related requests can be submitted here.