My Recently Visited Services
Use this service to report issues you may be having associated with Mines VPN.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
Report digital content or software at Mines that is not accessible
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
To report an emergency, call 9-1-1. The Mines Alerts System keeps you informed in the event of a campus emergency. This system is an emergency notification service that allows university officials to quickly communicate emergency messages to students, faculty, and staff via cell phone text and voice messages, and on-campus email and phone messages.
IT will provide employees with one of our PC or Mac standard devices.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Something is broken or not working in a computer lab.
You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.
Ask Zoom-related questions or request a specific Zoom set-up.
Request a new dashboard or submit a suggestion for a current dashboard.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Report issues with wired or wireless network connections.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Ask questions or request support Google Workplace for Education Suite.
Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
Get additional help for an existing Microsoft Office product or access additional options within Office365.
All access related requests can be submitted here.