My Recently Visited Services
Report issues with wired or wireless network connections.
Report digital content or software at Mines that is not accessible
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Please submit this request at least a week in advance. A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Something is not working as you'd expect with a Mines Help Center page, feature, or component.
All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.
Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.
Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
If you are one of our external partners, please use this form to request information about Mines.
Use this service to request the following DocuSign-related items: New Template Request (bulk sending), New Template Request (single/adhoc documents), Update Existing Templates, Request New DocuSign Access.
Use this service to request a license from IT to enable the feature allowing users to call into a Teams meeting using a telephone number for your user account.
Ask questions or request support Google Workspace for Education Fundamentals
Report (non-Urgent) Issues related to instructional technology in classrooms.
Use this request for assistance with a software installation or upgrade.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Request support, report an issue, or request an app within Office 365.
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.