My Recently Visited Services
For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Please submit this request at least a week in advance. A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.
Use this service to submit a proposed firewall change for CISO/Security review and implementation by ITS.
Request an estimate of cost or request new wiring in support of both networking and telephone.
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Report a Virus/Malware infection
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
Report messages trying to steal your information or identity. (Do NOT use for general SPAM reporting)
Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.
In the event of a computing problem affecting a class currently in session only, please call 303-278-HELP (4357) for fastest service.
Report Issue using the Zoom video conferencing platform on campus.
Something is broken or not working in a computer lab.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
MediaSpace is the platform for creating, uploading and sharing videos and other media at Mines.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
Ask questions or request support Google Workplace for Education Suite.
The PCI cardholder data environment (CDE) is comprised of. people, processes, and technologies that store, process, or transmit cardholder data or. sensitive authentication data. Use this service to initiate the review process associated with a CDE change.
Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
Installation and updates of network (floating or shared) licenses.