My Recently Visited Services
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Service for requesting a new Exchange Distribution group. If you need to request multiple groups then please request one distribution group per service request. Please do not request a distribution group that will only nest other distribution groups.
ITS processes username changes for members of the Mines community who have had a legal name change. (A username change after a name change is not required, nor is it automatic.) Username changes for people who have not had a legal name change -- that is, special or extenuating circumstances -- are decided on a case-by-case basis.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Use this request for assistance with a software installation or upgrade.
Report digital content or software at Mines that is not accessible
If you’re a student having persistent issues with your technology or need remote access to approved software, raise your hand! This service is for students to request the help you need for hardware and software assistance to continue your studies.
ORA partners with campus in all business and administrative needs of Mines sponsored research. For ORA related questions, visit the ORA website or send email via ...
Use this service to request the following DocuSign-related items: New Template Request (bulk sending), New Template Request (single/adhoc documents), Update Existing Templates, Request New DocuSign Access.
Report issues with wired or wireless network connections.
Use this service to report unexpected interruptions or other issues with Banner.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
All access related requests can be submitted here.