My Recently Visited Services
This service is for picking up old or unwanted computer equipment.
Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Request a new dashboard or submit a suggestion for a current dashboard.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
If you'd like to see something new in Mines Help Center or require additional new access to one or more features or applications, you may submit a ticket to contact the TeamDynamix system administrators for this service.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
Use this request for assistance with a software installation or upgrade.
IT will provide employees with one of our PC or Mac standard devices.
Use this service to request a license from IT to enable the feature allowing users to call into a Teams meeting using a telephone number for your user account.
Request access, transfer, or build new AWS accounts for research students or staff.
Request a change to an existing integration or new integration with Banner or Workday and 3rd party application for the purposes of populating data.
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
In the event of a computing problem affecting a class currently in session only, please call 303-278-HELP (4357) for fastest service.
Request projects to enhance or maintain Banner usability and functionality
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Report a Virus/Malware infection