Use this service to submit a proposed firewall change for CISO/Security review and implementation by ITS.
Request a privileged account for a student employee.
Request a new cognos report or submit a suggestion for updating a current report.
Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.
You may install software using this request for a new Software Install or upgrade.
Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)
NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.
If you are a returning user and need your Mines computing access re-enabled, please submit a "Returning User Request".
If you cannot recall your Mines username, please submit a "Forgot Username Request".
Use this service to report unexpected interruptions or other issues with Banner.
Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.
Submit A Request to Sponsor Wireless Guest Access for an Individual or Group
Use this service to request troubleshooting and support for issues not specified elsewhere in this category.
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
DUO FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Something isn't working with a computer, peripheral, or a program.
Report issues with wired or wireless network connections.
An unplanned interruption to your Mines' Multifactor (also called 2-factor) Authentication experience, which can include issues with the Service Provide (DUO) directly or a lost/forgotten device.
Forgot your Mines username? If you've already run account claim or were assigned a Mines username (used for logging into Mines computing services), we can look it up!
Request Voicemail Support, including password resets and mailbox issues.
Report Issue with Oreprint Service, Release Station, or other Web Print setup.
Report connectivity issue with Xerox or Konica Minolta MFP/Copiers, or general issues other office printers.
IT starts here! Connect with Information & Technology Solutions in the way you want to get your support: in-person, chat, phone, or right here via Mines Help Center, with a Service Request ticket.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Request to print a poster using one of ITS's large format poster plotter printers located in the Mines Service Center main office in CTLM 156.
Request the creation of a new Orebits Share
Users returning to Mines who previously had a Mines username will need to submit a request with ITS in order to restore access to their account.
- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service below (
https://mines.teamdynamix.com/TDClient/1946/Por...- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) an active, non-Mines email address for the returning person.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.