My Recently Visited Services

Support issues directly related to Application Manager (UC4).


Use this service to report an issue where DocuSign is not working as expected.


Something is broken or not working in a computer lab.


If you'd like to see something new in Mines Help Center or require additional new access to one or more features or applications, you may submit a ticket to contact the TeamDynamix system administrators for this service.


Service for requesting a new Exchange Distribution group. If you need to request multiple groups then please request one distribution group per service request. Please do not request a distribution group that will only nest other distribution groups.


Request Access to the CItrix ShareFile platform for you and/or your department.


Request access, transfer, or build new AWS accounts for research students or staff.


Static IP addresses are needed for certain equipment


This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.


The Mines Registrar's office can help with needs regarding Faculty Services in Banner.


Use this service to report unexpected issues experienced using BlasterBot, the ITS chatbot powered by Ivy.ai.


You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.

Ask Zoom-related questions or request a specific Zoom set-up.


All access related requests can be submitted here.


This Mines Help Center service links to the Mines Facilities Management site for access services.


Request a Network Port Activation.


Request new or modified Cognos access using this service.


All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.


Suggest or request a new Mines Mobile App feature.


Suggest a new feature or card to be added to Trailhead.


Report an issue with a web application including: Daily Blast, Excused Absence Reporting, Online Directory Search, Online PDF Directories, Vacation/Sick Leave Reporting.


Request assistance with using QuestionPro Survey tool or survey development.


Report issues with wired or wireless network connections.


IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.


Request Oreprint Services or Supplies.