My Recently Visited Services
Request a new web application or a change/addition to an existing web application to function within the Mines online environment.
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Email and calendar services are available to students, faculty, and staff while actively enrolled or employed at Mines. Services continue during summer breaks and periods that include study abroad, internships, sabbaticals, or extended leave.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Please submit this request at least a week in advance. A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.
Report digital content or software at Mines that is not accessible
Report Issue using the Zoom video conferencing platform on campus.
Use this request for assistance with a software installation or upgrade.
Report issues with wired or wireless network connections.
IT will provide employees with one of our PC or Mac standard devices.
Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
To report an emergency, call 9-1-1. The Mines Alerts System keeps you informed in the event of a campus emergency. This system is an emergency notification service that allows university officials to quickly communicate emergency messages to students, faculty, and staff via cell phone text and voice messages, and on-campus email and phone messages.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Ask questions or request support Google Workspace for Education Fundamentals
Quickly request support with classroom technology, furniture, or supplies to keep course delivery running smoothly.