My Recently Visited Services

Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

Report a Trailhead issue.

Use this service report any issues using the OnBase platform by Hyland.

An unplanned interruption to your Mines MFA/Duo experience.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.

A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.

Use this service to connect with staff in the Registrar's Office to help you with your academic issues or inquiries such as enrollment verification letters, official transcript requests, registration help, graduation audits, and various academic forms.

Request new or different levels of access to Banner.

Ask questions or request support Google Workplace for Education Suite.

Let us set up and configure your new computer

Request access, transfer, or build new AWS accounts for research students or staff.

Something isn't working with a computer, peripheral, or a program.

Request help or feature support from Mines resident Canvas resources.

Static IP addresses are needed for certain equipment

View information on software available to Mines students.

Request projects to enhance or maintain Banner usability and functionality

This service is used to determine if additional support is needed for materials and tools in the online environment.

Request Voicemail Support, including password resets and mailbox issues.

Report connectivity issue with Xerox MFP/Copiers, or general issues other office printers.

Report telephone related trouble

This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.

Request a new dashboard or submit a suggestion for a current dashboard.

Report (non-Urgent) Issues related to instructional technology in classrooms.