My Recently Visited Services
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Use this service to report issues you may be having associated with Mines VPN.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.
Use this request for assistance with a software installation or upgrade.
Report issues with wired or wireless network connections.
All access related requests can be submitted here.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
This Mines Help Center service links to the Mines Facilities Management site for access services.
Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
Request access, transfer, or build new AWS accounts for research students or staff.
Something is broken or not working in a computer lab.
IT will provide employees with one of our PC or Mac standard devices.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.