My Recently Visited Services
Something is broken or not working in a computer lab.
Suggest a new feature or card to be added to Trailhead.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Degree Works is an online advising tool to help monitor students’ progress toward degree completion.
Ask questions or request support Google Workspace for Education Fundamentals
Use this request for assistance with a software installation or upgrade.
Use this service to request the following DocuSign-related items: New Template Request (bulk sending), New Template Request (single/adhoc documents), Update Existing Templates, Request New DocuSign Access.
Service for requesting a new Exchange Distribution group. If you need to request multiple groups then please request one distribution group per service request. Please do not request a distribution group that will only nest other distribution groups.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
IT will provide employees with one of our PC or Mac standard devices.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
Request a new dashboard or submit a suggestion for a current dashboard.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
Request support, report an issue, or request an app within Office 365.
Report issues with wired or wireless network connections.
Something is not working as you'd expect with a Mines Help Center page, feature, or component.