My Recently Visited Services

Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.

Report Issue using the Zoom video conferencing platform on campus.

Report issues with wired or wireless network connections.

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.

Request help or feature support from Mines resident Canvas resources.

Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.

Ask questions or request support Google Workspace for Education Fundamentals

Use this service to report an issue with Microsoft Azure Dev Tools (Formerly Imagine) or VMAP. The Mines subscription gives students access to download select academic Microsoft software applications for free or at a reduced cost.

Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.

Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.

Report issue with BlasterPrint setup.

This service provides researchers with access to tools, expertise, and resources necessary to create high-quality, interactive visualizations of scientific data. It supports the exploration, analysis, and communication of research findings through visual representations, enabling researchers to gain deeper insights and effectively share their work.

Use this service to request a license from IT to enable the feature allowing users to call into a Teams meeting using a telephone number for your user account.

Request Voicemail Support, including password resets and mailbox issues.

This Mines Help Center service links to the Mines Facilities Management site for access services.

Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.

Report issues with using the EvaluationKit service

An unplanned interruption to your Mines MFA Duo/Okta Verify experience.

Request a new dashboard or submit a suggestion for a current dashboard.

Use this request for assistance with a software installation or upgrade.

View information on software available to Mines students.

Something isn't working with a computer, peripheral, or a program.

Suggest a new feature or card to be added to Trailhead.

Degree Works is an online advising tool to help monitor students’ progress toward degree completion.