Request a modification to an existing Orebits Share
Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.)
NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.
If you are a returning user, and need your Mines computing access re-enabled, please submit a "Returning User Request" below.
If you forgot your Mines username, please submit a "Forgot Username Request" below.
Multi-factor authentication (MFA) makes accounts more secure by requiring approval via a second method (generally a mobile phone) to log into particular, critical services. DUO is the system by which Mines allows for multi-factor authentication. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.
IT starts here! Connect with Information & Technology Solutions in the way you want to get your support: in-person, over the phone, or right here in Mines Help Center with a Service Request.
Report connectivity issue with Konica/Minolta Printing Service or other office printers.
Forgot your Mines username? If you've already run account claim or were assigned a Mines username (used for logging into Mines computing services), we can look it up!
You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.
Ask Zoom-related questions or request a specific Zoom set-up.
A temporary Zoom site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.
Report Issue using the Zoom video conferencing platform on campus.
Request a Network Port Activation.
Report Networking Access or Connection Issue.
Users returning to Mines will need to submit a request with ITS in order to restore access to their account.
- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) a working, non-Mines email address for the returning person.
- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service above (
https://mines.teamdynamix.com/TDClient/1946/Por...
Something isn't working with a computer, peripheral, or a program.
Something is not working as you'd expect with a Mines Help Center page, feature, or component.
MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.
You may also report an issue for other non-MultiPass credentials that ITS helps manage.
For Library related questions, please visit the Arthur Lakes Library website or submit questions via the Ask A Librarian form.
Use this service to schedule an appointment with an MSC consultant for remote support or our drop-off service using the "Zinnia" Lockers.
Request to print a poster using one of ITS's large format poster plotter printers located in the Mines Service Center main office in CTLM 156.
This service is used to determine if additional support is needed for materials and tools in the online environment.
Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.
You may install software using this request for a new Software Install or Upgrade.
Something isn't working with Canvas. This request will put you in direct contact with Instructure, the Canvas vendor. This same contact ability is also available from within the Canvas application, using the Help button.
Request ITS installation of Adobe Software. Instructions for purchasing Adobe Acrobat Pro or Adobe Creative Cloud.