My Recently Visited Services
Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Are you a member of the Mines community in need of assistance with specific software or tech services?
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
This service is for picking up old or unwanted computer equipment.
Service for removing an errant duplicate CWID from Banner and other Mines' systems.
Use this request form to change your non-IT managed computer to an IT-managed computer so you can gain access to internal resources within our network. Your computer must have a supported operating system (examples: Windows 11, macOS 14). This change must be completed on campus.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
Request assistance with your data needs.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
Request help with digital accessibility testing, training, or remediation
Request support, report an issue, or request an app within Office 365.
ITS maintains disaster-recovery backups of ITS-managed institutional servers.
I have an idea but I would like to talk to someone about it before I move forward.
If you’re a student having persistent issues with your technology or need remote access to approved software, raise your hand! This service is for students to request the help you need for hardware and software assistance to continue your studies.
Ask questions or request support Google Workspace for Education Fundamentals
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.