My Recently Visited Services
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Use this service to report unexpected interruptions or other issues with Banner.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Request ODS integration with another 3rd party application using this service.
Suggest a new feature or card to be added to Trailhead.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.
Request access, transfer, or build new AWS accounts for research students or staff.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Use this service to report an issue with Microsoft Azure Dev Tools (Formerly Imagine) or VMAP. The Mines subscription gives students access to download select academic Microsoft software applications for free or at a reduced cost.
Use this request for assistance with a software installation or upgrade.
Use this service when you need to submit an IT-related request, but don't see a service listed in Mines Help Center that fits the description of the service that you need from ITS.
Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Use this service to request an increase in the limit for your Mines Home Drive, also known as your file storage quota.
Report Issue using the Zoom video conferencing platform on campus.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.
This Mines Help Center service links to the Mines Facilities Management site for access services.