My Recently Visited Services
Report an issue with a web application including: Daily Blast, Excused Absence Reporting, Online Directory Search, Online PDF Directories, Vacation/Sick Leave Reporting.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
IT will provide employees with one of our PC or Mac standard devices.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
This service provides a way to request administrative privileges to a Mines-owned computer or device.
Something is broken or not working in a computer lab.
Request projects to enhance or maintain Banner usability and functionality
Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.
Use this service to get assistance with any unexpected interruptions you may have using Citrix's file sharing product called ShareFile.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
Request a change to an existing integration or new integration with Banner or Workday and 3rd party application for the purposes of populating data.
All printer related services including support for BlasterPrint and other printer related support.
Are you a member of the Mines community in need of assistance with specific software or tech services?
Projects normally are started to address a business need or issue. They can be significant requests that will use substantial resources and time, like implementing a new application or system.
For users who are new to the university, in a new role, or they receive a new workstation, you may request assistance connecting to core Mines technical resources. Please submit this request at least a week in advance. A User Support team member will work with you to schedule a time at your convenience to conduct an orientation session either at your deskside or virtually via remote control. The duration is generally 20 minutes.
Use this service to request an increase in the limit for your Mines Home Drive, also known as your file storage quota.
If you'd like to see something new in Mines Help Center or require additional new access to one or more features or applications, you may submit a ticket to contact the TeamDynamix system administrators for this service.