My Recently Visited Services
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
To report an emergency, call 9-1-1. The Mines Alerts System keeps you informed in the event of a campus emergency. This system is an emergency notification service that allows university officials to quickly communicate emergency messages to students, faculty, and staff via cell phone text and voice messages, and on-campus email and phone messages.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
Report issues with wired or wireless network connections.
This service is for picking up old or unwanted computer equipment.
Use this service to request a new digital workflow for use with OnBase by Hyland.
ITS maintains disaster-recovery backups of ITS-managed institutional servers.
Requests for additional security camera locations.
Suggest a new feature or card to be added to Trailhead.
Select this ticket for to request a cloud account or cloud support. If you're interested or have an existing cloud project with AWS or Google Cloud Platform, this is the ticket to submit to receive assistance from the RC team.
Request voice conferencing, new telephone service or a phone-related change to existing service.
Quickly request support with classroom technology, furniture, or supplies to keep course delivery running smoothly.
I have an idea but I would like to talk to someone about it before I move forward.
Service for removing an errant duplicate CWID from Banner and other Mines' systems.
Request Access to the CItrix ShareFile platform for you and/or your department.
Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Service for requesting a new Exchange Distribution group. If you need to request multiple groups then please request one distribution group per service request. Please do not request a distribution group that will only nest other distribution groups.
Report messages trying to steal your information or identity. (Do NOT use for general SPAM reporting)