My Recently Visited Services

A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.

Report Issue using the Zoom video conferencing platform on campus.

Request help or feature support from Mines resident Canvas resources.

This Mines Help Center service links to the Mines Facilities Management site for access services.

Use this service to request Access to the Hyland OnBase platform at Mines. Once the system is live, all requests will be facilitated directly through OnBase.

For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.

Something isn't working with a computer, peripheral, or a program.

IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.

Report issues with wired or wireless network connections.

Use this service to request a license from IT to enable the feature allowing users to call into a Teams meeting using a telephone number for your user account.

Request new or different levels of access to Banner.

Report issues logging in to or accessing Workday applications.

Report an issue accessing your mines file storage, including missing file shares, or trouble restoring a file share.

Request a data research or analytics project based on a question you are trying to answer using data.

Quickly request support with classroom technology, furniture, or supplies to keep course delivery running smoothly.

Request a Network Port Activation.

Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.

Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.

Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.

An unplanned interruption to your Mines MFA Duo/Okta Verify experience.

Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.

Report issue with BlasterPrint setup.

Use this service report any issues using the OnBase platform by Hyland.

This service provides a way to request administrative privileges to a Mines-owned computer or device.