My Recently Visited Services
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
IT will provide employees with one of our PC or Mac standard devices.
Request support, report an issue, or request an app within Office 365.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Degree Works is an online advising tool to help monitor students’ progress toward degree completion.
Use this request form to change your non-IT managed computer to an IT-managed computer so you can gain access to internal resources within our network. Your computer must have a supported operating system (examples: Windows 11, macOS 14). This change must be completed on campus.
This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.
This service is for picking up old or unwanted computer equipment.
Use this service to report issues you may be having associated with Mines VPN.
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Report issues with wired or wireless network connections.
ITS maintains disaster-recovery backups of ITS-managed institutional servers.
Request Access to the CItrix ShareFile platform for you and/or your department.
Request a new web application or a change/addition to an existing web application to function within the Mines online environment.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
This service is to request camera visibility access for Mines Security Camera System.
If you'd like to see something new in Mines Help Center or require additional new access to one or more features or applications, you may submit a ticket to contact the TeamDynamix system administrators for this service.