My Recently Visited Services
Something is not working as you'd expect with a Mines Help Center page, feature, or component.
IT will provide employees with one of our PC or Mac standard devices.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from Banner or Workday.
Request a change to an existing integration or new integration with Banner or Workday and 3rd party application for the purposes of populating data.
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
Use this ticket if you need to create a new project/add new user on the Wendian HPC, or Orebits file share, as well as request troubleshooting/support on these services.
Ask questions or request support Google Workspace for Education Fundamentals
Something is not working as expected with email. If you can't log into email, use the Login Issue service.
...Email, SPAM filtering, sending or receiving email, Outlook (or other email client program), aliases, distribution lists, etc.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Duo FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.
Service for requesting a new Exchange Distribution group. If you need to request multiple groups then please request one distribution group per service request. Please do not request a distribution group that will only nest other distribution groups.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
Something is not working in the way I'd expect or I've experienced an interruption to an IT service.
Request support for an upcoming office move involving telephones and/or help with technology equipment upon relocation.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
I have an idea but I would like to talk to someone about it before I move forward.
For campus facilities-related issues visit the Facilities Management website or submit a work order request, using FAMIS.
All things telephone, including office phones, conference phones, fax lines, red phones, blue emergency phones and voicemail.