My Recently Visited Services
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
Something is not working as you'd expect with a Mines Help Center page, feature, or component.
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Request access, transfer, or build new AWS accounts for research students or staff.
Request new digital signage content to be uploaded and displayed on campus digital displays, request help with the digital signage system, add or remove user permissions from the system, or request a new digital sign on campus.
Request to print a poster using one of IT's large format poster plotter printers located in the Mines IT Service Desk in CTLM 156.
Suggest or request a new feature to be added to the Mines web site. This includes requests for WordPress access.
Request assistance with your data needs.
An unplanned interruption to your Mines MFA Duo/Okta Verify experience.
The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
Cybersecurity issues can relate to any aspect of information security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.
Ask questions or request support Google Workspace for Education Fundamentals
Use this service to report an issue where DocuSign is not working as expected.
This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.
Request access to Adobe software including Adobe Acrobat Pro or a variety of Adobe Creative Cloud options.
Alumni Email Access request for alumna/alumnus who do not currently have Mines email access.
Recent/upcoming graduates who have active Mines email access: follow the process detailed in the Alumni Email offer email that was sent to your Mines email address.
Report Issue using the Zoom video conferencing platform on campus.
All access related requests can be submitted here.
Suggest a new feature or card to be added to Trailhead.
Request a new web application or a change/addition to an existing web application to function within the Mines online environment.