My Recently Visited Services

Use this service to connect with staff in the Registrar's Office to help you with your academic issues or inquiries such as enrollment verification letters, official transcript requests, registration help, graduation audits, and various academic forms.

Request new or different levels of access to Banner.

Ask questions or request support Google Workplace for Education Suite.

Let us set up and configure your new computer

Users returning to Mines who previously had a Mines username will need to submit a request with ITS in order to restore access to their account.

- If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service below (

- If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) an active, non-Mines email address for the returning person.

Request something new or different in terms of email access or accounts.
Request help configuring an email client such as Outlook, Thunderbird, Mac Mail.
Request a new shared mailbox.

MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support.

You may also report an issue for other non-MultiPass credentials that ITS helps manage.

Request a privileged account for a student employee.

This service is for any questions or concerns regarding the use, control or disclosure of personal information. This is not for technical requests for systems, but rather for questions, concerns, or incidents around privacy rights and related compliance requirements.

Request access, transfer, or build new AWS accounts for research students or staff.

Start a new club at Mines.

Something isn't working with a computer, peripheral, or a program.

Request help or feature support from Mines resident Canvas resources, which may include help from the Trefny Innovative Instruction Center as well as ITS.

Static IP addresses are needed for certain equipment

Request support for issues when using the Open OnDemand interface to Wendian or Mio.

Access for Downloadable Software Products.

Request projects to enhance or maintain Banner usability and functionality

Use this service to submit a proposed firewall change for CISO/Security review and implementation by ITS.

This service is used to determine if additional support is needed for materials and tools in the online environment.

Request Voicemail Support, including password resets and mailbox issues.

Report connectivity issue with Xerox or Konica Minolta MFP/Copiers, or general issues other office printers.

Report telephone related trouble

Form for organizations planning on traveling.

This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.