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Services or Offerings?
Faculty Services Self-Service Banner Request
  1. Services
  2. Business & Administrative Services
  3. Banner
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
Banner Access
  1. Services
  2. Business & Administrative Services
  3. Banner
Request new or different levels of access to Banner.
Banner Issue
  1. Services
  2. Business & Administrative Services
  3. Banner
Use this service to report unexpected interruptions or other issues with Banner.
Banner Enhancement/Maintenance Request
  1. Services
  2. Business & Administrative Services
  3. Banner
Request projects to enhance or maintain Banner usability and functionality
Integration with Banner Feed Issue
  1. Services
  2. Business & Administrative Services
  3. Banner
Use this service to report difficulties or unexpected behaviors with a 3rd party integration feed from banner.
Integration with Banner Request
  1. Services
  2. Business & Administrative Services
  3. Banner
Request an exchange (or feed) of data/integration with Banner and another application for the purposes of populating data.
Duplicate CWID Removal
  1. Services
  2. Business & Administrative Services
  3. Banner
Service for removing an errant duplicate CWID from Banner and other Mines' systems.
Trailhead Issue
  1. Services
  2. Business & Administrative Services
  3. Web & Mines Mobile
Report a Trailhead issue.
ITS Computing Account Transfer or Change
  1. Services
  2. Logins & User Accounts
Use this service for employees who will be changing positions or transferring departments at Mines and need to have their account access changed to correspond with their new role, while also ensuring the access previously in place is removed, if appropriate.
MultiPass Account Claim Issue
  1. Services
  2. Logins & User Accounts
Service for New Mines Community Members that establishes Mines Multipass Account, which includes the username and password to log into most Mines systems. Use this service to report problems running account claim, to ask for your "account claim window" to be extended, or to ask about alternate usernames than are presented during account claim.
OnBase Document Request
  1. Services
  2. Business & Administrative Services
  3. OnBase
Use this service to place Document Management configuration requests for OnBase by Hyland (formerly BDM). Note that Access requests are submitted using the separate OBase Access Request service.
Trailhead Feature or Portlet Suggestion
  1. Services
  2. Business & Administrative Services
  3. Web & Mines Mobile
Suggest a new feature or portlet to be added to Trailhead.
Computing Account Termination Request
  1. Services
  2. Logins & User Accounts
Supervisors may facilitate disabling Mines computing account access for a separated employee, or an employee who is changing to a new job and/or department within Mines. The request may include instructions for things such as: (a) access to files, email messages, voicemail messages; (b) what to do with future email messages (e.g., send an "away" message to senders); (c) how to reassign the telephone extension; etc.