Information Security

Please click on a service title to learn more about or request an IT Security-related service.

Services (11)

Cybersecurity Issue or Concern

Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.

Cybersecurity Suggestion, Inquiry, or Request

The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.

DUO FOB Request - Multi-Factor Authentication (MFA)

DUO FOBs allow for use of multi-factor authentication (MFA), sometimes called two-factor authentication, which requires the use of a physical device in addition to a password when logging into an account. Without both factors – the device and the password – you cannot log in. To report lost / stolen devices or if you need a temporary bypass, please use the MFA Issues Form.

Email Certificate Request

Request a certificate that declares your emails are certified to be from you.

Multi-Factor Authentication (MFA) - DUO Issue

An unplanned interruption to your Mines' Multifactor (also called 2-factor) Authentication experience, which can include issues with the Service Provide (DUO) directly or a lost/forgotten device.

Phishing Issue

Report messages trying to steal your information or identity. (Do NOT use for general SPAM reporting)

PrintNightmare Temporary Printer Set up Request

This is the workaround to printing on campus while Microsoft resolves the PrintNightmare known vulnerability.

Virtual Private Network (VPN) Information

This self-service solution should most Mines users to get up and running without the need for submitting a ticket.

VPN Issue

Use this service to report issues you may be having associated with Mines VPN.

Web Certificate Request

Use to create https secure web pages

Virus/Malware Removal

Report a Virus/Malware infection