Event audio visual (AV) support on campus for upcoming and current events.
In the event of a computing problem affecting a class currently in session only, please call 2345 (303-384-2345) for fastest service.
Request support for use of the VMware Horizon virtual desktop.
Report Issue using the Zoom video conferencing platform on campus.
You do not need to request a Pro license for your Zoom account - Pro licenses are automatically applied after proper login.
Ask Zoom-related questions or request a specific Zoom set-up.
A Zoom Site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.
Report (non-Urgent) Issues related to instructional technology in classrooms.
A/V Requests related to instructional technology in classrooms, including but not limited to temporary or permanently set up multimedia equipment. ITS installs and supports classroom podiums that provide control of LCD projectors, document cameras, and presentation computers in select classrooms across campus, as well as security cameras.
Are you a member of the Mines community in need of assistance with specific software or tech services?
This service is used to determine if additional support is needed for materials and tools in the online environment.
MediaSpace is the platform for creating, uploading and sharing videos and other media at Mines.
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.
Report issues with using the EvaluationKit service
Request new digital signage content to be uploaded and displayed on campus digital displays managed through PingHD.
Report digital signage issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software.