Computers, Devices, & Connectivity

IT provides support for maintenance and troubleshooting for desktop and laptop computers, smartphones, tablets, printers, and other technology peripherals. We can also assist you with virus and malware removal.

Categories (7)

Printing

Buying a printer, installing a printer, using existing print services.
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Networking

Knowledge related to the Mines campus network, both wired and wireless (including CSM Wireless, Eduroam, and CSM Guest) as well as information pertaining to connecting to the campus network from off-campus using VPN.
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Telephones and Voicemail

Information about phone, voicemail, phone conferencing, speech automated directory...
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Mac OS

Knowledge Related to Mac use at Mines.
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Windows

Knowledge Related to Microsoft Windows use at Mines.
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Linux

Knowledge Related to Linux use at Mines.
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Files & File Sharing

This category contains articles with information on how to share files across the network, across various devices, as well as file storage and retrieval details.
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Articles (23)

Accessing Library Resources (Journals, Databases) from Off Campus

Tips for accessing journals and research databases from off campus.

Can I buy computer hardware at reduced prices through Mines?

This article offers guidance regarding educational discounts on computer hardware through either the Mines Bookstore or other vendors.

Can I run more than one Operating System on my computer?

Most computers can be configured to run more than one operating system. Windows, macOS, and Linux (or multiple copies of each) can happily coexist on one physical computer. There are two basic strategies available for installing multiple operating systems on a single computer..

Classroom Podium Troubleshooting

Public knowledge for Podium PC Troubleshooting

Computer monitors are on the wrong side.

On both our Windows and Linux lab machines, the monitor arrangement can be adjusted by end users.

FAQ For The Network Modernization project

Graduating? Here’s how to secure your data and files before you leave Mines

If you're graduating, there are a few things to do to ensure you don’t lose your data and files when you leave.

How to Clear Your Browser's Cache

To resolve issues with web-based applications or pages, clearing your browser's cache can help by forcing the browser to download updated data. This guide provides step-by-step instructions for clearing the cache in Chrome, Firefox, Safari, Edge, and Internet Explorer across various operating systems.

How to Connect to Mines Wired Network (Windows)

How to Connect to Mines’ Wired Network (Mac OS X)

Complete the following steps to configure your non-IT-managed Mac OS X to Mines network.

How to Connect to Mines’ Wired Network (MacOS)

Complete the following steps to configure your non-IT-managed Ventura Mac to Mines’ network.

How to set up MyE911 (MAC)

How to set up MyE911 (PC)

How to Sign Onto Mines Wi-Fi (Android)

Complete the following steps to connect your non-IT-managed Android device to Mines Wi-Fi.

How to Sign Onto Mines Wi-Fi (MacOS)

Complete the following steps to connect your non-IT-managed iMac device to Mines Wi-Fi.

How to Sign Onto Mines Wi-Fi (Windows)

Complete the following steps to connect your non-IT-managed Windows device to Mines Wi-Fi.

How to Sign Onto the Mines-Guest Network

Follow these instructions to sign onto the Mines-Guest Wi-Fi Network

How to Use MakeMeAdmin on a Mac

IT-Managed Devices

This article explains what it means when a computer and printer is IT managed and how to know if a Mines-owned device is IT managed.

Laptop Kiosk FAQ

Laptop Kiosk and Loaner Laptop Frequently Asked Questions.

Laptop Kiosk Terms of Use

Terms and Conditions for the use of the laptop dispensing self-service kiosks

Microphone Belt Troubleshooting

New Faculty Orientation Reference Guide

The IT Department at Colorado School of Mines provides various support options for faculty, including in-person, phone, and online assistance, and offers services like high-performance computing, classroom technology support, and computer lab resources. The my.mines.edu portal and Duo Multi-Factor Authentication enhance security and access to a wide range of online services, while MediaSpace supports multimedia teaching and learning tools.