Computers, Devices, & Connectivity

ITS provides support for maintenance and troubleshooting for desktop and laptop computers, smartphones, tablets, printers, and other technology peripherals. We can also assist you with virus and malware removal.

Categories (6)


Buying a printer, installing a printer, using existing print services.


Knowledge related to the Mines campus network, both wired and wireless (including CSM Wireless, Eduroam, and CSM Guest) as well as information pertaining to connecting to the campus network from off-campus using VPN.

Telephones and Voicemail

Information about phone, voicemail, phone conferencing, speech automated directory...


Knowledge Related to Microsoft Windows use at Mines.


Knowledge Related to Linux use at Mines.

Files & File Sharing

This category contains articles with information on how to share files across the network, across various devices, as well as file storage and retrieval details.

Articles (15)

Accessing Library Resources (Journals, Databases) from Off Campus

Tips for accessing journals and research databases from off campus.

Can I buy computer hardware at reduced prices through Mines?

This article offers guidance regarding educational discounts on computer hardware through either the Mines Bookstore or other vendors.

Can I run more than one Operating System on my computer?

Most computers can be configured to run more than one operating system. Windows, macOS, and Linux (or multiple copies of each) can happily coexist on one physical computer. There are two basic strategies available for installing multiple operating systems on a single computer..

Career Day Help: How to Use the Virtual Platform

This article will guide students (job-seekers) through the use of the Brazen virtual Career Fair application, which will be utilized by the Colorado School of Mines Career Center to hose a remote vesrion of Mines Career Day.

Computer monitors are on the wrong side.

On both our Windows and Linux lab machines, the monitor arrangement can be adjusted by end users.

Digital Signage Information at Mines

Learn about the use of large flat panel display monitors as information and way-finding mechanisms in this general use help article.

Laptop Kiosk FAQ

Laptop Kiosk and Loaner Laptop FAQ

Laptop Kiosk Terms of Use

Terms and Conditions for the Laptop Kiosks

OrePrint during PrintNightmare Vulnerability

This KB article is to help users print during the PrintNightmare Situation

Step-by-Step: How to Use the Linux Screen Utility

In this Step-by-Step guide, we review How to use the screen utility on a Linux Machine to remotely run a script and disconnect from the remote computer.

Step-by-Step: How to install and use the GlobalProtect VPN client on MacOS

How to install and use the GlobalProtect VPN client on MacOS

What's the correct way to set up an Apple Time Capsule at Mines?

Setting up the Apple Time Capsule on your home network is generally easy and straightforward -- as is usually the case with Apple products. However, when Time Capsule is attached to the Mines campus network, unforeseen problems arise. This is a guide to setting up Time Capsule on the Mines network in an approved, and secure, fashion.