Laptop Kiosk FAQ

Frequently Asked Questions

ITS is proud to offer laptops through our new Laptop Kiosks located in the Arthur Lakes Library and Brown West (next to the piano in the SW corner of second floor). The laptop kiosk is only available to affiliated Mines students. You will need to have an active Blastercard to use checkout a device. Below are some commonly asked questions regarding the kiosk and laptops available for use.

Q:  How can I borrow a kiosk device?

Follow the on-screen instructions. These instructions include reading and accepting the 'Kiosk Device Terms of Use'. You must also have a valid Colorado School of Mines BlasterCard. 

Q:  Do I have to sign a kiosk device use form?

No signature is required but you must read and accept the 'Kiosk Device Terms of Use' each time you borrow a kiosk device.

Q:  Do you restrict where I can take the kiosk device?

The kiosk devices are for use only on Colorado School of Mines property and are not allowed to be taken of campus.

Q:  Is there a receipt for borrowing?

Once the kiosk device ejects from the slot, a receipt will automatically be sent to your Mines email. The subject line will show, “Devicesanytime Notification Kiosk SFPL” and the receipt will include your information, the location of the kiosk and the date/time of check-out. Please be sure to return to the same kiosk from which you removed the device (any open slot).

Q:  What do I do if the kiosk device is not functioning properly when I first borrow it?

Return the device to the kiosk as soon as you realize there is a problem with it. Please choose the displayed option that most closely describes the problem you had with the device. Let the Mines Service Center know that the device you initially borrowed is not working properly by creating a ticket at helpcenter.mines.edu, or calling 303-384-2345. Then check out another device if available.

Q:  Is there a late fee and how much is it?

There is no late fee but your device borrowing privileges may be affected if you return a kiosk device late. If you need the laptop beyond the allowed checkout time, please create a Mines Service Center ticket at helpcenter.mines.edu, or call 303-384-2345. You can also get a loaner power adapter for longer use, via the same request.

Q:  What happens if I lose or damage the kiosk device?

You are responsible for the loss or damage up to the total cost of the device per the Kiosk Device Terms of Use you accepted when borrowing a device.

Q:  Why can’t I borrow a device someone else just returned?

The kiosk performs functions such as deleting the previous patron’s data and recharging the battery. This takes 6 minutes and during that time the kiosk device cannot be borrowed.

Q:  Why are some of the kiosk devices not able to be borrowed?

A kiosk device cannot be borrowed while it is in charging mode or if one was reported damaged. Charging devices will show up as yellow on the kiosk screen. Damaged devices will show up as yellow with a wrench icon. Damaged devices will be repaired and replaced as soon as possible.

Q:  How do I connect to the wireless network?

Log into the kiosk device right after you borrow it using your Multipass credentials. If you experience difficulty, please create a Mines Service Center ticket at helpcenter.mines.edu, or call 303-384-2345.

Q:  When I return the device, what happens to any data I have left on it?

Kiosk devices are wiped clean to protect patron privacy after each use. As always, please save any files/data to your OneDrive location (sign in with username@mines.edu).

Q:  What if I get a computer virus?

All equipment provided is guaranteed to be 100% computer virus free when delivered to you. If you get a computer virus while using the kiosk device, a simple reboot will remove it. NOTE: Save your work to an external storage device or your OneDrive location first.

Q:  Can I store data on the drive temporarily?

Laptops - Yes, however we recommend that you use your OneDrive account (sign in with username@mines.edu) or an external storage device and save your work that way. If the kiosk device reboots anytime during the allotted borrowing time all data is wiped out.​​​​​​​

If you have any additional questions, feel free to contact the Mines Service Center (MSC) by calling (303) 384-2345 or by submitting a ticket using this link

Details

Article ID: 118592
Created
Fri 10/16/20 1:47 PM
Modified
Wed 3/10/21 8:51 AM