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Services or Offerings?
Faculty Services Self-Service Banner Request
  1. Services
  2. Business & Administrative Services
  3. Banner
The Mines Registrar's office can help with needs regarding Faculty Services in Banner.
Telecom Service Request
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. Telephones
Request voice conferencing, new telephone service or a phone-related change to existing service.
Access Services Key Requests
  1. Services
  2. IT Facilities
This Mines Help Center service links to the Mines Facilities Management site for access services.
IT Service Desk
  1. Services
  2. General Help
IT starts here! Connect with Information Technology in the way you want to get your support: in-person, chat, phone, or right here via IT Service Desk, with a Service Request ticket.
Business Services Functional Support Request
  1. Services
  2. Business & Administrative Services
  3. Business Services Functional Support
Cyberinfrastructure & Advanced Research Computing (CIARC) Services
  1. Services
  2. Research / High Performance Computing (HPC)
The CIARC team supports advanced computation research at Mines.
Laptop Check-out & Loans
  1. Services
  2. IT Facilities
This service replaced the Laptops to Go Loan service, previously offered by the Mines Service Center, and is available for self-service in Brown Hall and Arthur Lakes Library.
ODS Integration Request
  1. Services
  2. Business & Administrative Services
  3. Cognos
Request ODS integration with another 3rd party application using this service.
DocuSign Issue
  1. Services
  2. Business & Administrative Services
Use this service to report an issue where DocuSign is not working as expected.
VDI Support / Help With Virtual Desktop
  1. Services
  2. Teaching & Learning
  3. Instructional Learning Technology
This service has been deprecated and is no longer offered.
Other 3rd Party Application
  1. Services
  2. Business & Administrative Services
  3. Third Party Applications
Request support for a 3rd-party Business Service or Application not otherwise listed.
Banner Issue
  1. Services
  2. Business & Administrative Services
  3. Banner
Use this service to report unexpected interruptions or other issues with Banner.
Install a New Printer
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. Printing
Use this service to request support with shared network printers or directly connected personal printers
OrePrint Request
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. Printing
Request Oreprint Services or Supplies.
OrePrint / OreCopy / WebPrint Issue
  1. Services
  2. Computers, Devices, Telephones, & Connectivity
  3. Printing
Report Issue with Oreprint Service, Release Station, or other Web Print setup.