VDI Support / Help With Virtual Desktop

Service Description

Use this service for help with VDI/VTL offerings - particularly if you are using this in regards to a Mines Online course. 

What is a Virtual Desktop?

A Virtual Desktop stems from the term Virtual Desktop Infrastructure (VDI) and refers to the process of running a user desktop inside a virtual machine that lives on a server in the datacenter.


Students, Faculty, Staff

Service Charges

No cost for the end-user.

Requesting the Service

You may start the reservation process by using the "Submit Request" button located on this page within Mines Help Center. 

Support can also be requested by visiting the Mines Service Center CT156A or calling x2345 or 303-384-2345 during staffed times.


For more specific information about using Virtual Desktops at Mines, you may visit this Knowledgebase article.

Self-service information can be found starting at the I&TS homepage: http://its.mines.edu/

Submit Request

Related Articles (3)

This article answers these questions: What is a Virtual Desktop? Why is a Virtual Desktop valuable? Also included in the article is a set of instructions that a user can follow based on the operating system.
A step-by-step tutorial on how to download the Virtual Desktop Interface complete with video and screen shots.
Step by step tutorial to download the Virtual Desktop Interface (VDI) for a Windows 10 PC complete with a help video and screen shots.


Service ID: 37519
Wed 7/31/19 7:40 AM
Fri 2/12/21 12:17 PM