Find self-help for using Mines Help Center, which can include details on TeamDynamix (TDX), the solution managing both the IT Service Management (ITSM) ticketing system and the Project Management (PPM) solution, and how the specific components pertain to IT at Mines
In this session of "What Does this Button Do?" We review the "Comment" Button(s) on tickets within Mines Help Center from the customer view in the client portal.
This article explains the IT Service Level Agreement (SLA) priority levels 1-4 and response times for IT tickets submitted by Mines customers.
This article explains how to use the TeamDynamix datepicker control with a keyboard.
This article is about surveys within Mines Help Center, including the general context and what we do with the feedback provided.
This article explains how to use the Mines Help Center rich text editor control with a keyboard.
Information regarding the 2020 Mines Help Center URL change to helpcenter.mines.edu
Status updates on the current operational status from TeamDynamix
This article, which was sourced directly from solutions.teamdynamix.com, explains the nuances of who will see a notification when replying to a ticket, including the answer to the question: Can the responsible group or technician for a ticket be notified when any comments are posted, even if the "notify" option is left blank?
Find out about ITS' virtual Chat agent, aka BlasterBot!
This glossary of terms will help define specific uses of terms within Mines Help Center, as well as Acronyms and other common phrases.