Mines Help Center Web Address Change

Note that this article refers to the vanity URL change made back in 2020 and is for historical reference primarily. Any active / more recent changes to the address will be more broadly communicated via announcement channels such as Daily Blast as well as other prominent campus landing pages, such as the Mines Help Center home. As an example, the Mines Help Center Portal Update can be found here in this 4/22/22 announcement: https://webapps.mines.edu/dailyblast/Home/ShowDigestItem?ID=32423

[UPDATE 24-APR-2020] 

  • Please update your Mines Help Center bookmarks now to https://helpcenter.mines.edu/
    CHANGE "mines.teamdynamix.com" to "helpcenter.mines.edu".     (See below for more information.)
  • The temporary redirect for Mines Help Center will be removed on Wednesday April 29, 2020, and old bookmarks and shortcuts will not longer work.
  • The web address for Mines Help Center is: https://helpcenter.mines.edu/
  • ON or AFTER April 29, 2020:
    • If you have an email message from Mines Help Center with the old addressing, change "mines.teamdynamix.com" to "helpcenter.mines.edu" and you should be able to get to the expected Mines Help Center content.
    • If you have problems, please try clearing your web browser cache. For more information about clearing your web browser cache see: https://its.mines.edu/clear-cache/
    • If you are getting "404, Not Found" errors, please update your bookmarks to Mines Help Center to https://helpcenter.mines.edu/
    • If you are trying to log into Mines Help Center, your dialog box should look like this image:
      CORRECT MHC Login Box!
      Not like this image:
      NOT the correct MHC login box
       
  • If you have questions or issues related to this change please submit a Mines Help Center: Report An Issue.

     

[UPDATE 25-FEB-2020 9:30AM] 

  • We had a few hiccups this morning with the switch over. We have worked out the issues.
  • You may need to clear your web browser cache. (See https://its.mines.edu/clear-cache/ or use your favorite search engine to search for "clear cache" + your web browser-OS combination.)
  • If you have questions or issues related to this change please submit via Mines Help Center: Report An Issue.


[Tuesday February 25, 2020] The Mines Help Center web address has changed!

Before Feb 25, 2020, when you visited Mines Help Center (MHC) via https://helpcenter.mines.edu/ or https://helpdesk.mines.edu/ the web address in the location bar would switch to: https://mines.teamdynamix.com/TDClient/1946/Portal/Home/

In order to make it easier to remember and to get to Mines Help Center, we worked with our vendor (Team Dynamix) to change the Mines Help Center web address.

OLD MHC address: https://mines.teamdynamix.com/TDClient/1946/Portal/Home/

NEW MHC address: https://helpcenter.mines.edu/

Please update any saved MHC web browser bookmarks or desktop shortcuts to https://helpcenter.mines.edu/

For 30 days, both the old address and the new address will get you to Mines Help Center. After March 24, 2020, the old address will no longer work. If you have an email message from Mines Help Center with the old address, change "mines.teamdynamix.com" to "helpcenter.mines.edu" and you should be able to get to the expected Mines Help Center content.

If you have problems, please try clearing your web browser cache. For more information about clearing your web browser cache see: https://its.mines.edu/clear-cache/

If you have questions or issues related to this change please submit via Mines Help Center: Report An Issue.

--Mines Help Center Staff

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