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Using Mines Help Center
How to Use Comments in Mines Help Center [Video]
How to Use Comments in Mines Help Center [Video]
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Article ID:
86490
Created
Mon 9/9/19 11:50 AM
Modified
Mon 9/9/19 11:51 AM
Related Articles (1)
Understanding Comments, Notifications, and Replies when working with a Mines Help Center Ticket
This article, which was sourced directly from solutions.teamdynamix.com, explains the nuances of who will see a notification when replying to a ticket, including the answer to the question: Can the responsible group or technician for a ticket be notified when any comments are posted, even if the "notify" option is left blank?
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Check out this article I found in the IT Portal knowledge base.<br /><br /><a href="https://helpcenter.mines.edu/TDClient/1946/Portal/KB/ArticleDet?ID=86490">https://helpcenter.mines.edu/TDClient/1946/Portal/KB/ArticleDet?ID=86490</a><br /><br />How to Use Comments in Mines Help Center [Video]<br /><br />In this session of "What Does this Button Do?" We review the "Comment" Button(s) on tickets within Mines Help Center from the customer view in the client portal.