Service Description
IT starts here! Use the IT Service Desk to connect with Information Technology (IT) directly in the following manner:
Contact the IT Service Desk:
Main IT Office: Center for Technology & Learning Media (CTLM) 156A
Call Our Support Line:
303.278.HELP (4357) | Busy or After Hours: Have you met BlasterBot?
Audience
Mines Community, Students, Faculty, Staff
Service Levels
Priorities are set in this order: 1. any work-stoppage issue; 2. standard maintenance, installation, and upgrades; 3. long-term projects of a larger scope. Within these categories, service is provided on a first-in, first-out basis, though IT reserves the right to adjust priorities for maximum efficiency. Full services provided during normal business hours. Outside of normal business hours, support will be provided by student consultants, when available.
Requirements
Support for foreign-language systems is not available. Service is limited to the geographic campus and Mines Park. There is limited or no support for products and services no longer supported by the manufacturer.
Service Charges
While support itself is free, new equipment, replacement parts, extended warranties, and software must be purchased by each department or user, with the exception of campus-wide software offerings such as MS Office, Matlab, LabView, etc that are purchased by IT or Tech Fee. At times, IT may have available suitable surplus parts that will be provided at no cost.
Requesting the Service
Visit the IT Service Desk in-person main office in the Center for Technology & Learning Media (CTLM) 156, conveniently located next to the CTLM Computer Commons. During the semester, you may also seek help by visiting the IT Service Desk Satellite Desk, located on the main floor of Arthur Lakes Library.
Looking for help without having to go anywhere? We've got you covered! You can call our support line at 303.384.HELP (4357) during posted hours of operation or Chat with one of our IT Help Desk consultants live via BlasterBot (Look for him at the bottom, right of your screen). Of course, since you found us here in Mines Help Center, you can also submit a ticket here by using the "Request Help" button on this page. Let us know how we can help!
Documentation
Have you checked out our Knowledge base? Located in the above ribbon in Mines Help Center, we are continuously adding Tips, Tricks, and other helpful guides that fall under the same categorization as the services you request!