Knowledge Base

Categories (13)

Email / Calendar

Email services are available to all Mines students, faculty and staff while they are actively enrolled or employed at Mines. Services continue during summer breaks and periods that may include study abroad, internships, sabbaticals, or extended leave. Special arrangements may need to be made during semester, or longer, absences from campus since enrollment or employment records may indicate an inactive status.
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Logins & User Accounts

Computing accounts are available to all Mines students, faculty, and staff while they are actively enrolled or employed at the university. These services continue during summer breaks and over other periods that may include normal school holidays, study abroad, internships, sabbaticals or extended leave. Special arrangements may need to be made during the semester or longer absences from campus, or any time official records may indicate inactive employment or academic status.
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Computers, Devices, & Connectivity

ITS provides support for maintenance and troubleshooting for desktop and laptop computers, smartphones, tablets, printers, and other technology peripherals. We can also assist you with virus and malware removal.
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Software

The Colorado School of Mines has access to many software titles. That software is available to the Mines community in accordance with the license agreement for each package.
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Teaching & Learning

ITS supports on-campus learning environments as well as online collaboration and learning tools.
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Business & Administrative Services

Banner, Web, Trailhead, Cognos and third-party cloud services and support are found here.
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Research/HPC

The ITS Cyber Infrastructure and Advanced Research Computing (CIARC) team works to identify research needs across the University and aims to provide over-arching services and infrastructure to further research and meet the vision set by Mines@150.
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Project & Portfolio Management

Project and Portfolio Management (PPM) is "Doing the right projects and doing projects right." It is understanding the overall project needs of the organization and providing prioritization of those needs. It is also the standardizing of the processes, methods, and technologies used in managing the projects that support Mines operational and financial goals.
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Information Security

Learn more about Duo Multi-Factor Authentication, Global Protect VPN, email security, and other IT security topics.
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Using Mines Help Center

Find self-help for using Mines Help Center, which can include details on TeamDynamix (TDX), the solution managing both the IT Service Management (ITSM) ticketing system and the Project Management (PPM) solution, and how the specific components pertain to IT at Mines
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Helpful Articles for First Time Mines Students

Where to find answers to frequently asked questions for first time students.
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Workday

Get training and support for Workday at Mines.
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ADA Accessibility

Guides to assistive technology, technical accommodations, and creating accessible digital content.
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Articles (6)

Pinned Article How to Secure your Device and Enable Print Spooler Service in Windows 10 Following PrintNightmare

This article outlines the steps needed to restart the Windows Printer Spool service when it has been disabled previously, which was recommended due to the PrintNightmare vulnerability.

Cloud VDI (from physical labs)

Cloud VDI and Microsoft OneDrive

Sign in to Microsoft OneDrive while using the Cloud VDI desktop

Cloud VDI FAQ

Cloud VDI FAQ's

Cloud VDI with Dual-Monitors

Cloud VDI and dual monitors

What are the current Computer Commons hours?

The current Computer Commons schedule is posted outside each lab. The hours for the attached ITS Mines Service Center may change based on the time of year. You For the current hours of operation, visit https://its.mines.edu/msc/.