End of Support for Windows 10
Microsoft will end mainstream support for Windows 10 starting on October 14, 2025. After this date, Windows 10 will no longer receive security updates, bug fixes, or any other software updates from Microsoft. To ensure continued security and support, computers must be upgraded to Windows 11. As a result, Mines IT will no longer support Windows 10 computers after October 2025.
Using a Mines-owned computer and want someone from IT to perform the Windows 11 update for you? We are here to help! Give us a call or submit a ticket so we can take care of this for you.
Table of Contents:
In order to upgrade to Windows 11, your computer must meet the minimum requirements listed below. In addition to hardware, a minimum of 26 GB free hard drive space is required, with 35 GB recommended.
| System |
Requirement |
| Processor |
1 gigahertz (GHz) or faster with 2 or more cores on a compatible 64-bit processor. |
| RAM |
4 gigabyte (GB). |
| Storage |
64 GB or larger storage device. |
| System firmware |
UEFI, Secure Boot capable. Most modern PCs are capable of Secure Boot (security feature that protects against malware when the computer boots up or starts.) |
| TPM |
Trusted Platform Module (TPM) version 2.0. Most PCs purchased in the last 5 years are capable of running this version. |
| Graphics card |
Compatible with DirectX 12 or later with WDDM 2.0 driver. |
| Display |
High definition (720p) display that is greater than 9” diagonally, 8 bits per color channel. |
| Internet connection and Microsoft account |
For all Windows 11 editions, internet access is required to perform updates and to download and take advantage of some features. A Microsoft account is required for some features. |
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For more information about minimum requirements
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- If your computer does not meet these requirements, it will need to be replaced with a newer, compatible computer.
- If your computer is 5 years old or older, consider replacing the computer.
If you are a Mines employee and use a Mines computer for your work, but the computer does not meet the requirements, request a computer here: https://helpcenter.mines.edu/TDClient/1946/Portal/Requests/ServiceDet?ID=53015
Before the upgrade
- Save and back up data to OneDrive or another appropriate server directory.
- Check for and perform any pending Windows Software Updates.
- Ensure your computer is connected to the campus network, either physically or via Global Protect VPN.
Performing the upgrade
- From the Start Menu or Search Bar, search for Software Center and open the app.
- In the left-hand menu, click Operating Systems.
- Select Windows 11 Upgrade and click Install. If the install fails the first time, you may need to wait 1-2 minutes and try again.
The upgrade will first download, and once the installation starts, it typically takes about 1-6 hour. However, the duration can be longer depending on factors such as connection speed, the age of your computer, and the performance of your hardware. During this time, you will be unable to use the computer, and it will restart one or more times during the upgrade.
If you continue to receive an error after verifying minimum requirements and following the steps above, please visit or call the IT Service Desk, or submit a help request here: https://helpcenter.mines.edu/TDClient/1946/Portal/Requests/ServiceDet?ID=30099
Your computer name is needed for us to assist you, so please submit it with your ticket. To find your computer name:
- Look for a physical label or sticker on the computer with the computer's name.
OR
- Search for "About your PC" in the Search bar and click on the application to open these settings. Under Device Specifications, identify the Device name (or Full device name)
Enroll the computer in IT management to receive the update to Windows 11: https://helpcenter.mines.edu/TDClient/1946/Portal/Requests/ServiceDet?ID=54654
Need an exemption? If a computer needs to remain on Windows 10 for instrument software compatibility or other reasons, please submit a ticket with the computer name and business case here: https://helpcenter.mines.edu/TDClient/1946/Portal/Requests/ServiceDet?ID=30099