Service Description
Report digital sign (TV display) issues when something is not working the monitors, content players, or other distribution of streaming media. Including monitors not syncing, broadcasting, or displaying content properly or any other unexpected disruption to the content management software. If you aren't sure if you should choose a "Request" or "Issue," ask yourself: "is something broken or not working as expected?" If you answered YES to this question then you are in the right spot! If you answered NO to that question - use the Digital Signage REQUEST service linked here.
To learn more about Digital Signage and its use, have a look at this knowledge base article.
Audience
Faculty and Staff
Service Levels
Maintenance updates and outages will be scheduled and announced in advance.
Requirements
The standard IT solution requires specific hardware. While solutions may exist to support elements such as unique hardware (e.g., touch or non-touch screens, barcode or card swipe readers, and enclosures), the use case and requirements for these instances must be determined on a per case basis.
Service Charges
Monthly services charges may apply for this service in addition to the equipment purchase.
Requesting the Service
Issues with this service can be reported here through Mines Help Center, using the “Report Issue” button located on this page.
Documentation
Self-service information can be found in our Mines Help Center Knowledge base as well as the IT website.