Zoom Updates / Maintenance Announcements

Action Required - Zoom 5.0 is Here!

On May 12, 2020, Zoom relayed the following information regarding a critical update (release on April 27, 2020:

Dear Valued Customer,

As we have previously communicated, Zoom 5.0 is live! We wanted to take a moment to highlight some key dates and information regarding this release.

Beginning May 30th, 2020, Zoom will be enabling GCM encryption across the entire Zoom platform, providing increased protection for meeting data. 

Please begin updating all your clients to Zoom 5.0 now. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform.

Please refer to this link for more information on updating your endpoints, which should also get prompted upon the launch of the application:

This past weekend [5/9/20-5/10/20], we updated all Free and Basic accounts to require passwords on all meetings. We had planned to apply this change to admin-managed accounts as well later this month; however, after hearing helpful feedback from our customers, we are re-evaluating how and when we will apply those updated password requirements to such accounts.

Please stay tuned for more information!

Team Zoom


To read further information regarding this Update, please refer to https://zoom.us/docs/en-us/zoom-v5-0.html



Security and Privacy When Using Zoom at Mines

April 9, 2020 - With the international transition to working and studying remotely, the use of Zoom has greatly increased.  This increased use and attention has made the platform a target of malicious actors.  With the increased media attention, many at Mines have asked about keeping Zoom secure. 

To read a FAQ regarding this issue, please refer to https://its.mines.edu/zoom-privacy-security/

Zoom Plug-in v. Add-in Integration for Outlook for Mac OS

On August 8, 2019 Zoom Support sent the following statement to organization administrators regarding the future support of their Zoom Plug-in for Microsoft Outlook for Mac versus the Zoom "Add-in" for Mac versions Outlook. Please read the statement below for the full communication:


Dear Valued Customer, 

We are reaching out proactively with key information regarding the Zoom Outlook Plugin for Mac OS. Zoom offers two variations of an Outlook integration: the Zoom Plugin and Zoom Add-In. Both these integrations allow customers to add a Zoom meeting to their Outlook calendar event. 

To ensure our customers are getting the best experience while adhering to policies and guidelines set by Apple and Microsoft, Zoom is highly recommending the migration of your users to the Zoom Add-In. The Add-In provides customers with an easier deployment, is actively being supported by Microsoft, and better meets Apple's recently enhanced security requirements.

To accommodate these changes, and to stay in-sync with Microsoft and Apple, we are now shifting our development resources to the Add-In and will not be providing any new updates to the Plugin. We will still continue technical support and security patches of the Zoom Plugin for Mojave OS and its predecessors; however, we will stop development of new features for future Mac OS versions. All new features will be considered for the Zoom Add-In, which has all the features of the current Plugin and is OS-agnostic.

For more information on recommended deployments and a comparison between the Add-In vs. the Pluginplease visit our Knowledge Center.

Please reach out to your Customer Success Manager or our Support Team at support.zoom.us if you have any questions regarding the Zoom Plugin retirement for Mac OS.

Zoom Support Team

Zoom Mac Client Vulnerability - July 2019 - Update Required

On July 16, 2019, Zoom released a statement encouraging users of the Mac OS chat and video client to upgrade their version due to a vulnerability - that message reads as follows:

"We are reaching out because we have noticed that a user within your account may be running a version of Zoom with a security-related bug.  Zoom has dispatched a prompted update and coordinated an automated patch with Apple. However, if your or your end users’ Mac OS version or device configuration does not allow such updates, and you have not updated to the latest version of Zoom, we strongly recommend that you update your Zoom app on Mac now.

Please open your Zoom app and follow the update prompt. Or you may visit zoom.us/download and click the Download button in the Zoom Client for Meetings section.

As always, Zoom encourages all of its users to keep their clients up-to-date, as this is the best way to ensure you are enjoying the latest and most secure user experience possible. Please contact us at support.zoom.us with any questions. "

Thank you,
Team Zoom

In an effort to protect known users at Mines who may be at risk, ITS will be reaching out directly via email directing customers to the information located on this page. If you received such a message, please take the steps necessary to upgrade your client immediately. This knowledgebase article will be updated, as needed, with any pertinent information should any circumstances change or new communications be released by Zoom. 


Article ID: 83460
Fri 7/19/19 12:51 PM
Mon 8/17/20 3:10 PM