Service Description
Use this service to request a new Document Management type or other configuration using the OnBase platform by Hyland.
Audience
Mines Faculty/Staff
Service Levels
Requests will be prioritized based on urgency and impacted users/customers.
Requirements
This service assumes access to OnBase and the required training has already been obtained by the user. If you would like to request access to OnBase, please use the OnBase Access Request service.
Service Charges
Free to users.
Requesting the Service
To request this service, you may start the process here within Mines Help Center using the "Submit Request" button located on this page. The information you provide will give us what we need to follow up or to fulfill the request, so please provide as much detail as possible.
Documentation
For answers to several Frequently Asked Questions about OnBase, we have compiled this FAQ Knowledge Base Article.
“OnBase Workflow Training” can be found at Mines Percipio by Skillsoft website: https://mines.percipio.com/
Keywords: Onbase Service request, Associated Document Types, Type configuration settings, banner document management replacement resource