Service Description
Something is broken or not working in an academic computer lab. Computer laboratories on campus are used for both teaching and general computing needs. Each lab provides a basic software “build” plus extra software specific to an individual department’s needs for teaching classes.
Audience
Both open and department-specific computer labs are available on campus. Students, faculty, and staff with a Mines account are automatically granted access to open labs. Departmental labs have a more restricted user list maintained by IT.
Service Levels
Lab software is updated on a strict schedule before the start of each semester. Software versions are current versions released by the vendor unless there is a demonstrated need for other software compatible with particular lab equipment or software.
Access times vary from lab to lab. Hours are typically posted at the laboratory entrance.
Requirements
Individual user credentials are required to access all Windows-based lab computers.
Service Charges
Free to users. Departments may incur costs licensing particular added software in their own labs.