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IMAP settings for Thunderbird

This article, which was sourced directly from solutions.teamdynamix.com, explains the nuances of who will see a notification when replying to a ticket, including the answer to the question: Can the responsible group or technician for a ticket be notified when any comments are posted, even if the "notify" option is left blank?

If you're graduating, there are a few things to do to ensure you don’t lose your data and files when you leave.

Guide to using the Phish Alert button that you may see in Exchange Online / Outlook

This article outlines 2 sets of instructions for updating e-mail distribution groups using Office365 online as well as the Outlook desktop client.