Accounts, Passwords & Access

All access related requests can be submitted here.
A short description to explain the nature of a ticket.
Account, Password, or Access Request Options
Account, Password, or Access Request Options
Okta Issue or Configuration
Okta Issue or Configuration
Does this system use SAML or OIDC? (Leave blank if unknown)
Does this system use SAML or OIDC? (Leave blank if unknown)
So that we can find your record, please provide your full name as it appears in your campus records.
In what role are you returning?
In what role are you returning?
With which department are you employed/sponsored/affiliated?
So that we can find your record, please provide your full name as it appears in your campus records.
Please provide your role at Mines.
8 Digit Campus Wide ID (ex. 10012345)
Choice of service when reporting a Login Issue
So that we can find your record, please provide your full name as it appears your school record.
Enter the name of person who needs Mines Help Center Login Access.
(If known) Enter the CWID for the person who needs Mines Help Center Login Access.
Approval
This request will be forwarded to the department manager for approval
Attention!
If you have an Alumni e-mail AND know your password but just need to reset it, do so via the following link:
https://adfs.mines.edu/adfs/portal/updatepassword

When entering the username via the Microsoft portal, please be sure to include the "@mines.edu" in the username.

If you're attempting to use the "yourname@alumni.mines.edu", please request a new alumni email account.
Attention!
If you know your password but just need to reset it, do so via the following link:
https://adfs.mines.edu/adfs/portal/updatepassword
When entering the username via the Microsoft portal, please be sure to include the "@mines.edu" in the username.
Your Mines username/login name is used to login to most Mines computing services. And is typically the part of your email address before @mines.edu.
Approval
This request will be forwarded to the department manager for approval.
Requesting access for ...
Requesting access for ...
How many people are you requesting access for?
How many people are you requesting access for?
Upload Instructions for 5+ People
To continue this request, you will need to upload a list of the people you are requesting access for.
In this file, include the person's USERNAME (required), first name, and last name. (Preferably save as a Microsoft Excel Document)

This template is available for use: https://helpcenter.mines.edu/TDClient/1946/Port...

Upload this file in the "Attachment" section below.
Access Type
Access Type
File/Directory Share Permissions
File/Directory Share Permissions
Please list the files or directories that you would like shared.
Custom Role Access cannot be initiated until a signed form is submitted, please upload the completed form using the Attachment field below. Link to PDF: https://its.mines.edu/wp-content/uploads/sites/116/2019/02/customroleauthorizationform.pdf
Custom Role Access cannot be initiated until a signed form is submitted, please upload the completed form using the Attachment field below.
Custom Role Access cannot be initiated until a signed form is submitted, please upload the completed form using the Attachment field below. Link to PDF: https://its.mines.edu/wp-content/uploads/sites/116/2019/02/customroleauthorizationform.pdf
Are you requesting access to HPC (High Performance Computing)?
Are you requesting access to HPC (High Performance Computing)?
Please enter the name of the person whose Mines computing account is to be disabled.
The person named above is ...
The person named above is ...
Please provide the "username" for the computing account to be disabled. (This is the first part of their email address, before @mines.edu.)
8-digit number starting with "10".
Please enter the name of the employee's direct supervisor. (For non-employees, enter "N/A".)
Supervisior's email address
Enter the earliest date & time you would like ITS to start disabling the above person's Mines computing account access. (If it is late in the day, actual account cleanup may begin at the start of the next work day.)
The user may have already set an "out of office" message for their email. Or you may request an "out of office" message be set.

Give us the exact text you would like sent in reply to future email messages sent to the user's email INBOX.
Who should be given access to the user's ADIT home directory?
To whom should we transfer ownership of the user's OneDrive files? (Ideally, this would be the supervisor.)

NOTE: OneDrive files are removed soon after an account is terminated (~30 days) and are NOT recoverable after that.
Are there other files/directories that need to be shared? With whom?
Should the phone extension be forwarded? If yes, to which phone number?
What would you like the Caller ID on the phone extension to say? (E.g., the room number or department name)
Should we reset the voicemail PIN? Who should be given the new PIN?
If the user had static IP addresses associated with their Mines account, who should the static IP addresses be reassigned to?
NOTE: Network registrations associated with the user are removed, not reassigned.
Did your employee manage department web pages?
If yes, which department/area? And to whom should access be reassigned?
Cloud recordings and future meetings may be transferred to another user. By default, cloud recordings are deleted 120-days after creation. If not transferred, cloud recordings and future meetings are deleted when a user's Zoom access is removed.
Cloud recordings and future meetings may be transferred to another user. By default, cloud recordings are deleted 120-days after creation. If not transferred, cloud recordings and future meetings are deleted when a user's Zoom access is removed.
What is your current role at Mines?
This service is for alumni who do not currently have Mines email access.
If you have Mines email access, follow the instructions in the Alumni Email offer email message that was sent to you. If you use this service, your request will be rejected and delay your access to Alumni Email.
Do you currently have active Mines email access?
Do you currently have active Mines email access?
Do not proceed. Please follow the instructions in the email invitation that was sent to your Mines email address.
To learn more about alumni email: https://helpcenter.mines.edu/TDClient/1946/Port...
Attention
If you answered "No" to the question above: Please answer the questions below to help us validate your eligibility for Mines Alumni Email access.
If you answered "Yes" to the question above: Do not proceed. Please follow the instructions in the email invitation that was sent to your Mines email address.
Enter your Mines Campus Wide ID (CWID).
Enter your full name -- that matches your Mines record.
Enter your Mines username. (This is the username you would have used to log into Mines computing systems.)
Enter your date of birth in mm/dd/yyyy.
Enter when you graduated from Mines.
Enter your major at Mines.
Enter any address that appears in your Mines record.
Enter any phone number as it appears in your Mines record.
Enter your personal email address as it appears in your Mines record. Additionally, your request and replies must come from this address.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
File attachments associated with the ticket.
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The impact, in terms of number of individuals, of a ticket.

Other Fields

Your name
Verification Code