The information below is from the Mines Infrastructure and Operations (FM) Division website for reference. More information can be obtained by visiting their site directly at: https://www.mines.edu/operations/. To submit a work order using FM's FAMIS (Accruent) ticketing system, use the "Submit Facilities Request" button located on this page. Note that you FAMIS is a separate system, which will take you out of Mines Help Center.
Getting Started
Submit a work request through Famis for all campus Construction, Maintenance, and Environmental Health & Safety needs. A link to Famis can be found in the Trailhead Go Bar. Your request will be routed to the appropriate department based on the request type selected. Below is a guide to help you choose the correct type for the nature of your request. Please review before submitting your work order.
For medical, fire, or personal safety emergencies, dial 911 to reach CSM Public Safety, or Golden Police, Fire, and ambulance services.
For hazardous materials incidents (leaks and spills) call the Environmental Health & Safety (EHS) department at 303-273-3316. This number is monitored by EHS personnel on a 247/365 basis.
Emergency maintenance request can be immediately reported to Facilities by calling 303-273-3330, 8:00 am to 5:00 pm, Monday through Friday, and after hour emergencies should be reported to Public Safety at 303-273-3333.
All Residential Laundry work orders need to be submitted directly to CSC ServiceWorks at www.cscsw.com by following the instructions on any laundry machine. Use the address 1600 Maple St. Contact housing@mines.edu if you have questions.
Smaller request work (i.e., office painting, furniture cleaning, etc.) will no longer go through the full estimate process unless specifically asked for in the request. This is work that is expected to cost less than $300 to complete. Communication through the work order system will be used prior to the start of work if the amount is expected to exceed $300, and an estimate will be created. In both cases, an index must be provided on the work order by the requesting department, and the request/index will serve as authorization to begin work. Completed work will be billed to the index automatically on a monthly basis.
Direct Links:
For facilities-related issues you can: