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Services or Offerings?
Microsoft Teams at Mines lets faculty, staff, and students collaborate in a chat-centered environment. It’s part of your school-sponsored Office365 at Mines account.

Up until October 16, 2020, Microsoft included a feature which allowed users to call into a Teams meeting using a telephone number. Use this service to request a license from Mines to re-enable this feature for your user account.

Use this service to report unexpected issues experienced using BlasterBot, the ITS chatbot powered by Ivy.ai.

A temporary Zoom site license is in place that offers all faculty, staff, and students features available to Licensed/Pro users. This will allow you to conduct meetings with up to 300 participants.

For Mines students, staff, faculty and contractors to report COVID occurrences.

Report a Virus/Malware infection

The Office of Information Security within ITS works with the campus community to increase the security of the campus information infrastructure, including the data network and connected hosts. Use this service to contact the CISO if you have thoughts, ideas, or other requests you'd like to share.

Use this service to request suppport with shared network printers or directly connected personal printers

This service was designed to schedule an appointment with an MSC consultant for remote support or our drop-off service using the "Zinnia" Lockers. This service will be retired and removed in conjunction with the start of the Fall 2021 semester.

Cybersecurity Issues can relate to any aspect of Information Security at Mines: From technical solutions to forensic analysis of suspicious activities to policies to investigating any other case compromising security or institutional data put at risk. Use this service to report any issues of this nature or have a similar concern addressed.

ITS maintains disaster-recovery backups of ITS-managed institutional servers.

An unplanned interruption to your Mines' Multifactor (also called 2-factor) Authentication experience, which can include issues with the Service Provide (DUO) directly or a lost/forgotten device.

I have an idea but I would like to talk to someone about it before I move forward.

Report Networking Access or Connection Issue.