Global Protect - Windows 10 VPN Installation and Troubleshooting Guide

Background

Global Protect is Mines’ Remote Access Solution (Virtual Private Network or VPN). Members of the Mines community who are not physically on campus can use this system to access systems located on campus and not available to the Internet at large. Network traffic leaving the remote computer is encrypted and sent to the Global Protect system located on campus where it is decrypted and forwarded on to the destination. The computer at the destination sees the traffic as coming from a computer at Mines rather than the home system. Returning traffic is sent to campus where it is encrypted and sent to the remote computer. 

Installation


  1. Using any web browser, visit the Global Protect webpage: https://globalprotect.mines.edu This page will immediately forward you the login page adfs.mines.edu 

  2. After submitting your username, password, and Multi Factor Authentication (MFA) challenge you will see the Global Protect download page. 

  1. Select the link corresponding to your operating system to download the installation file. 

  2. Open your Downloads folder and run the installation file (some browsers may launch the installer automatically). Follow the prompts to install the software.


  3. When the installation finishes the GlobalProtect icon will be added to the task bar. The icon looks like a small globe.
    Hint: if you don’t see the icon after installation click on the chevron at the right of the task bar to display the hidden icons.




  4. Select on the GlobalProtect globe icon to start the connection process.
  5. Enter the portal address GlobalProtect.Mines.EDU

  6. When prompted, provide your username, password, and MFA challenge.


  7. After a successful login, GlobalProtect will show a connected message.

    At this point you are finished with the installation and the system should function autonomously.

Disconnecting 

If you need to disconnect your GlobalProtect session, select the globe icon, then select the menu icon in the upper/right corner of the window. The bottom most menu option is "disable."

 

Reconnecting a Disabled Connection 

Troubleshooting 

If your connection becomes unstable, first try refreshing your connection from the Global Protect menu.

If that does not address the issue, try selecting settings, log out of your current connection, and log back in.


Still need help?

If you continue to have trouble please submit a ticket or call the Mines Service Center at (303) 384-2345

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Details

Article ID: 133530
Created
Thu 6/3/21 1:16 PM
Modified
Wed 9/1/21 9:50 AM