Service Description
Use this service to report difficulties with Cognos including connection issues, incorrect report results, errors within the Cognos platform, or incorrect portfolios.
Audience
Faculty, Staff
Service Charges
There is no charge for this service.
Requesting the Service
A support ticket can be created by using the "Report Issue" button located on this page within Mines Help Center.
Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.
Documentation
Self-service information can be found by visiting the ITS homepage located at https://its.mines.edu/ or in our Mines Help Center Knowledge Base.
Specific information, as well as access to Cognos, can also be found in the main menu of Trailhead.