GlobalProtect - Windows 10 VPN Installation and Troubleshooting Guide

What is GlobalProtect?
 

GlobalProtect is Mines’ Remote Access Solution (Virtual Private Network or VPN). This essential tool enables members of the Mines community, even those who are not physically on campus, to securely access campus-based systems that are inaccessible to the broader internet.

Network traffic leaving the remote computer is encrypted and sent to the GlobalProtect system located on campus. It is then decrypted and forwarded on to the destination. The computer at the destination sees the traffic as coming from a computer at Mines rather than the remote computer's home system.

Returning traffic is sent to campus where it is encrypted and sent to the remote computer.
 

• After putting in your username, password, and multi-factor authentication (MFA) challenge, you will see the GlobalProtect download page. 
  
   

• Select the link corresponding to your operating system to download the installation file. 

• Open your downloads folder and run the installation file (some browsers may launch the installer automatically). Follow the prompts to install the software.
  
  
   

• When the installation finishes, click on the chevron sign at the right of the task bar at the bottom of your screen.
  
  
   
• You should now see the GlobalProtect icon in your task bar. The icon looks like a small globe. Select  the GlobalProtect icon to start the connection process.
  
  
  
   
• Enter the portal name: globalprotect.mines.edu and click connect.
  
  
  
   
• When prompted, enter your username, password, and multi-factor authentication (MFA) challenge.
  
  
  
   
• **Note: If your connection does not seem to be connecting, click the click here hyperlink within the popup window similar to the image above to launch GlobalProtect.**

• After a successful login, GlobalProtect will show a connected message.
   
• At this point you are finished with the installation and the system should function autonomously. If you have trouble, please check the following usage/troubleshooting tips or contact the IT Service Desk at 303-278-HELP (4357) or submit a ticket at: https://helpcenter.mines.edu.

Disconnecting 

• If you need to disconnect your GlobalProtect session, select the globe icon.

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• Select the menu hamburger icon in the upper/right corner of the window.

• Select the bottom-most menu option disconnect.

Reconnecting a Disabled Connection 

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Troubleshooting 

• If your connection becomes unstable, from the GlobalProtect window, click the menu hamburger icon in the upper/right corner of the window. Select refresh connection.

• If that does not address the issue, from the GlobalProtect window, click settings.
   
• Click the sign out button. Then, log back in.