If you have access to a shared mailbox you will need to add it to your Outlook profile. Please choose the method below for the Outlook version you are using. Note that the re branded Windows Mail client that comes with Windows 10 and Windows 11 may not work with shared mailboxes. It is recommended that you download and install Outlook from the Microsoft 365 portal.
Add as a secondary account in your main profile using Legacy Outlook for Windows:
) Go to File -> Account Settings -> Account Settings -> NEW
) Enter the e-mail address of the shared mailbox then click Connect (No other boxes should be filled out; leave them blank)
) When it says "Sign in with your Organizational Account" put in YOUR e-mail address and password. Sign In
) If you are enrolled in DUO then you'll be prompted on your phone or DUO device to login
) It will then say "We are getting things ready"
) It will then say "Account setup is complete"
) Go to File -> Exit
) Wait ten seconds
) Restart Outlook (once outlook is restarted it will download the shared mailbox so it may take a bit before all the messages are available)
*) If you see an encryption error when adding the mailbox look at the ** below. Most likely your Office install will need to be upgraded. Use the below web instructions in the interim.
If you are using New Outlook for Windows:
) Right click on your name just above Inbox and choose "Add shared folder or mailbox"
) Search for the shared mailbox you need to add and then add the mailbox
You may need to go under Options and select Always Show From. This allows you to choose the drop down menu in From and change the sender address.
To access a shared mailbox on the web
) Go to https://outlook.office365.com and login with your @mines.edu e-mail address
) When your mailbox opens click the circle in the upper right hand corner. Usually this has your initials in it.
) Choose OPEN ANOTHER MAILBOX and search for the shared mailbox you need to open. Open it.
) A new tab will open and you'll be in the mailbox.
New Outlook for Mac
Click Outlook in the upper left hand corner -> Settings -> Accounts -> Delegation and Settings -> Shared with Me -> Click + -> Search for the shared mailbox e-mail address and double click on it -> Add -> Done
OR
Settings -> Accounts -> Click the Plus in the bottom left of the window -> Open Shared Mailbox -> Search for the Mailbox then Add
Legacy Outlook for Mac
Click Outlook in the upper left hand corner -> Settings -> Accounts -> Advanced -> Delegates -> Under "Open these additional mailboxes" click the + then search for the mailbox, click, and Add -> Ok