Viscosity and VPN Migrating to Global Protect

To protect our growing remote workforce by improving security and operating efficiencies, ITS is consolidating all remote access on the GlobalProtect VPN and decommissioning the Viscosity system and VPN system.  If you access Mines systems through VPN you will need to change to the new GlobalProtect client.


Why are we making this change?

Consolidating on one VPN system instead of three different systems will simplify system management, reduce costs, and improve integration with other campus systems, ultimately providing ways to improve our user’s experience.  One advantage users may notice right away, is that the new VPN will allow the remote use of Mines shared resources such as access to library journals and Engineering Equation Solver that require the user to be on the Mines network. With GlobalProtect, ITS will be able to extend consistent security policies to all users, while eliminating remote access loopholes and strengthening security. Finally, GlobalProtect will also enable an always-on VPN connection from remote users’ endpoint devices and deliver transparent access to sensitive data without risks to our Campus network and assets.


When will the change occur?

Users can start migrating now and can continue through the end of September.  On September 30, 2021, all legacy VPN systems will be decommissioned, and the GlobalProtect VPN will be the only available VPN for remote access. 


How will I know what to do?

Here are the specific instructions for each operating system and for ITS managed machines.


Where do I go for more information?

 If you would like more information on the Global Protect VPN and the migration to it, please check out this Knowledge Base article.


Who do I contact if I have specific questions about GlobalProtect that are not answered by the Knowledge Base article?

Please enter a help desk ticket at this link: or call the

Service Center at 303-384-2345.


Article ID: 135587
Tue 9/7/21 1:22 PM