PrintNightmare Temporary Printer Set up Request

Service Description

Use this service to request a set up to print on campus while Microsoft resolves the PrintNightmare known vulnerability.

Audience

Mines Students, Faculty, Staff

Service Levels

This is a temporary service that is expected to go away after the vulnerability is patched.

Requirements

You must have a Mines owned printer and computer set up to be eligible for this temporary service.

Service Charges

Free 

Requesting the Service

A ticket can be started using the "Submit Request" button located on this page within Mines Help Center.

Support can also be requested by visiting the Mines Service Center (MSC) or calling x2345 or 303-384-2345 during MSC staffed times. In this case, a Student Consultant will take your information.

Need Help? If you've already had your printer set up but are having difficulties, you may get help using this OrePrint / Web Print Issue Service

Documentation

Self-service information can be found starting at the ITS homepage located at https://its.mines.edu/ or in our Mines Help Center Knowledge Base

Specific information regarding PrintNightmare vulnerability will be added and shared as ITS has more information to share. 

 

 
Submit Request

Details

Service ID: 50058
Created
Thu 7/1/21 10:52 AM
Modified
Thu 7/1/21 5:15 PM